Principal Program Manager

Work set-up: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)

Offer summary

Qualifications:

7+ years experience in Customer Success Strategy, BizOps, RevOps, or Program Management in B2B SaaS., Familiarity with CS models and revenue retention frameworks., Strong analytical skills; proficient in Excel/Sheets and BI tools like Tableau., Experience with CRM systems such as Salesforce and CS tools like Gainsight..

Key responsibilities:

  • Develop and execute the Customer Success strategic roadmap.
  • Analyze customer trends and lifecycle metrics to inform strategy.
  • Define, build, and maintain dashboards and KPIs for customer health and satisfaction.
  • Lead cross-functional initiatives to improve customer experience and retention.

Egnyte logo
Egnyte Large http://www.egnyte.com
501 - 1000 Employees
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Job description

Description

PRINCIPAL PROGRAM MANAGER, CS STRATEGY
REMOTE, US; DRAPER, UT; RALEIGH, NC

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

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ABOUT EGNYTE

Egnyte is the secure multicloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

As a Principal Program Manager, CS Strategy, you will drive highimpact initiatives that improve customer health, retention, and expansion. You’ll act as a strategic thought partner to CS and crossfunctional leaders, delivering insights, building scalable processes, and managing key programs that elevate the customer experience.

This role blends strategic thinking, analytical horsepower, operational rigor, and program execution. Ideal for someone who thrives at the intersection of data, process, and business impact.


WHAT YOU’LL DO:

Strategy & Insights

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Program Management
  • Analytical Skills
  • Microsoft Excel
  • Communication

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