Senior Technical Support Engineer

Description

Tufin®, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, Tufin’s network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance.

As a Technical Support Engineer Tier 2 at Tufin you will:

• Provide technical support to worldwide customers and partners using all methods of communication.
• Troubleshoot to full resolution of issues within the Tufin suite and OS
• Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
• Support the implementation and integration of Tufin products within customers’ infrastructure
• Help to document best practices in maintaining Tufin solutions
• Develop a deep understanding of the customers’ technical environment
• Support the EMEA region

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  Requirements

  
  

  • Native German speaker
  • 3+ years implementationoperations experience of Linux servers, virtualization OR 3+ years implementationoperations experience of networksecurity systems
  • Previous customerend user facing experience as a technical lead
  • Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCPIP etc.)
  • Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
  • Experience in firewall administrationconfiguration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
  • Perl, Python, BASH skills are a plus
  • Loyal, reliable, devoted & conscientious
  • Highly responsible and accountable
  • Experience working with K8S and complimentary services

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    Please submit resumes in English

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