Strategic Planning Collector Híbrido Bilingue

extra holidays - extra parental leave - fully flexible - 4 day week
Work set-up: 
Full Remote
Contract: 
Work from: 
Colombia

Offer summary

Qualifications:

Degree in Business or Finance., Previous experience in call centers or collections., Proficiency in English, especially for communication with American clients., Strong communication, problem-solving, and detail-oriented skills..

Key responsibilities:

  • Manage a portfolio of accounts to minimize delinquencies.
  • Contact customers via phone and email regarding invoices and disputes.
  • Identify issues causing payment delays and document efforts in Oracle.
  • Escalate collection issues when necessary and collaborate with internal teams.

Iron Mountain logo
Iron Mountain Information Technology & Services Large http://www.ironmountain.com
10001 Employees
See all jobs

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation.

If you are looking for an organization that offers you development and new professional challenges, this is your opportunity! Iron Mountain is looking for Accounts Receivable Specialists, who will be part of the North American accounts receivable team. These people will be in continuous interaction with American clients (advanced level of English essential), with the organizations sales and billing teams. It is a great opportunity for you to develop or exercise your skills in analysis, conflict resolution, negotiation, process standardization and continuous improvement, among other things. With your valuable contributions, you will help us maintain a healthy client portfolio, a good cash flow and avoid losses in the company due to nonpayment.
Dare to work in a multinational company where you will have the opportunity to work with people from anywhere in the world and with a great impact in the United States.

What We Offer

  • Ability to work remote

  • Be part of an everevolving global organization focused on transformation and innovation

  • Experience a culture of belonging where your voice is valued and encouraged

  • Global connectivity with 26,000+ colleagues across 60 countries

    • Key Responsibilities…

      ● Independently manage a portfolio of accounts on a month over month basis to minimize the overall delinquency rate to achieve target results set by Management

      ● Contact customers, via phone and email, regarding their open invoices and billing disputes.

      ● Ability to identify issues causing delay in payment

      ● Ensure proper notes are documented in Oracle pertaining to the calls and efforts made to collect and resolve issue

      ● Maintain working partnership with District, Area, Division and Corporate teams

      ● When necessary escalate collection issues to Supervisor andor Director

      ● Gain a comprehensive understanding of various Collections systems

      ● Knowledge and adherence to Iron Mountain policy and procedures – department and company standards

      ● Perform Collections Department projects as directed by management.

      ● Challenge yourself to raise the bar for excellence in customer service and collections.

      Requirements

      ● Degree in Business or finance

      ● Willingness to learn

      ● Thrive as a team player in a fast paced environment

      ● Excellent communication skills – both verbally and written

      ● Detailoriented

      ● Intermediate level ability with commonly used software; Microsoft Excel, Outlook, Word and Internet Browsers

      ● Strong typing skills

      ● Problemsolving skills which require exercising independent judgement

      ● Clear Criminal reference check Previous call center Collections experience is required.

      Join us at the Mountain where culture and values are practiced and respected every day.


      #LILA1

      Category: Finance

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Negotiation
  • Web Browsers
  • Microsoft Excel
  • Customer Service
  • Typing
  • Microsoft Word
  • Microsoft Outlook
  • Teamwork
  • Detail Oriented
  • Communication
  • Problem Solving

Collector Related jobs