Field Service Automation Engineer (Huntsville or Florence, AL)
Offer summary
Qualifications:
Associate's Degree or equivalent experience., At least 2 years of relevant experience with laboratory instrumentation., Experience interfacing with customers for at least 2 years., Preferred background in medical technology or engineering fields..Key responsibilities:
- Provide technical support and customer service for laboratory products.
- Perform proactive maintenance and troubleshooting of hardware, software, and reagents.
- Coordinate customer visits, training, and inventory management.
- Develop account strategies and build relationships to expand business.
Job description
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of lifechanging technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:Working at Abbott
At Abbott, you can do work that matters, grow, learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with high employer contributions
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
- This position is remote.
- Qualified candidates must currently live in the Florence or Huntsville, Alabama area.
- Travel up to 50%
- Valid Driver’s License.
- Provide technical Level I and Level II phone and onsite support to proactively maintain product performance or resolve customer complaints for hardware, software, and reagent issues.
- Level I support is defined for a specific set of error codes that could be repaired in less than 1.5 hrs.
- Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs.
- Perform proactive service support activities to maintain system performance. Apply standard troubleshooting tools or concepts to identify the real issue and its root cause.
- Determine the level of urgency of service support requests, develop recommendations, and implement solutions that reflect customer and Abbott business needs.
- Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
- Plan and prioritize customer visits and activities to do in each account.
- Prepare, schedule, and execute training events with customers to improve customer selfsufficiency by developing the customer’s ability to troubleshootrepair analyzers and increase knowledge of component replacement and assays.
- Coordinate order, delivery, and billing of products andor services in assigned accounts.
- Monitor inventory and replenish accordingly.
- Responsible for Service Contract Sales at assigned accounts.
- Partner with Enterprise Account Manager andor Sales Executive to develop accountspecific lab strategy and execution throughout the commercial cycle and participate in customer business reviews.
- Understand the competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. Developpreserve strong relationships to gain meaningful insights that will allow for value expansion opportunities.
- Responsible for achieving revenue generation goals in assigned accounts.
- Associates Degree or equivalent experience.
- 2 years of relevant experience with instrumentation utilized in a laboratory environment.
- 2 years of experience interfacing with customers.
- Prefer a Medical Technologist or an electrical, mechanical engineer.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Connect with us at www.abbott.com, on Facebook at www.facebook.comAbbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRLB Core Lab
Preferred Qualifications:
Required Qualifications
What You’ll Work On
LOCATION:
United States of America : Remote
The Opportunity
The Field Service Automation Engineer is the primary automation account contact covering both technical support and customer experience. The position provides ongoing proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty, securing retention, and driving value expansion at assigned accounts.
TerritoryLocation
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 50 % of the Time
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Awkwardforcefulrepetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds9 kilos on a regulardaily basis
Abbott is an Equal Opportunity Employer of MinoritiesWomenIndividuals with DisabilitiesProtected Veterans.
EEO is the Law link English: http:webstorage.abbott.comcommonExternalEEO_English.pdf
EEO is the Law link Espanol: http:webstorage.abbott.comcommonExternalEEO_Spanish.pdf
Required profile
Experience
Other Skills
- Troubleshooting (Problem Solving)
- Time Management
- Teamwork
- Communication
- Problem Solving
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