Customer Service Specialist , Ad.Creative

About Us

Recognized by G2 as the 3rd fastestgrowing product globally in both 2023 and 2024, AdCreative.ai is a Parisbased startup backed by Europe’s top investors. In just 18 months, weve gone from $0 to $40M in ARR, serving users in 192+ countries—and we’re just getting started.

We help businesses of all sizes—from solopreneurs to global brands—create highconverting ad creatives powered by AI. With a team of 70+ people across the world (including 25 at our Paris HQ), we’re building the future of advertising—and we want you on this journey.

About the Role

We’re looking for a Customer Service Specialist based in Taiwan who’s excited to help users succeed and take ownership in a global, fastpaced environment. You’ll join a passionate team, support users via chat and email, and ensure every customer gets maximum value from AdCreative.ai.

This role is perfect if you:

✅ Are passionate about tech, startups, and AI
✅ Love helping people and solving problems
✅ Want to grow in a fastpaced, international company

What Youll Be Doing

• Deliver friendly, fast, and helpful support via chat and email
• Troubleshoot user issues and guide them through features
• Help customers get the best results and ROI with AdCreative.ai
• Track and prioritize customer feedback to improve the product
• Be the voice of the customer—collaborate with product and tech teams
• Contribute to our help center and internal documentation
• Join weekly team meetings, brainstorms, and knowledge sessions
  
  

• What Were Looking For

  • Fluent in English (written and spoken)
  • Excellent communication skills and a positive, proactive mindset
  • Selfstarter who works well independently and takes initiative
  • Organized and detailoriented
  • A problemsolver who enjoys figuring things out
    
    

  • Bonus points if you have:
    ✨ Experience in customerfacing roles
    ✨ Familiarity with Intercom, Zendesk, or other CRMs
    ✨ An interest or background in marketing, SaaS, or design tools

    What Youll Get

    🚀 Full onboarding and training
    🌎 Work with a global, fastgrowing team
    📈 Career progression opportunities—we love promoting from within!
    🧠 Firsthand experience with the world’s leading AI ad platform
    🎉 Flexible, remotefriendly culture
    💬 A supportive, collaborative, and fun team
    💰 Competitive salary based on experience

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