Italian Speaking Corporate Customer Advisor

Work set-up: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Experience in customer service within a corporate or B2B environment., Strong understanding of corporate customer needs and professionalism., Proficiency in CRM systems and Microsoft Office Suite..

Key responsibilities:

  • Assist Italian-speaking corporate clients via phone, email, and chat.
  • Handle inquiries related to accounts, products, and services.
  • Maintain client relationships and ensure prompt service.
  • Document interactions and collaborate with support teams to resolve issues.

Patrique Mercier Recruitment logo
Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
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Job description

Patrique Mercier Recruitment FR is thrilled to present a fantastic opportunity for an Italian Speaking Corporate Customer Advisor. This role is perfect for individuals who are passionate about delivering exceptional customer service and are eager to work in a corporate environment that values professionalism and excellence.


Responsibilities
  • Provide highquality support to Italianspeaking corporate clients through various communication channels including phone, email, and live chat.
  • Assist customers with inquiries related to corporate accounts, product offerings, and servicerelated issues.
  • Maintain strong relationships with clients by ensuring their needs are met promptly and effectively.
  • Educate corporate customers about company products and services to enhance their overall experience.
  • Document all customer interactions and manage inquiries using the CRM system for tracking and reporting purposes.
  • Collaborate with sales and technical support teams to resolve issues and improve service delivery.
  • Gather and analyze customer feedback for continuous improvement of services.
    • Requirements

      • Fluency in Italian and English, both written and spoken.
      • Experience in customer service, particularly in a corporate or B2B environment.
      • Strong understanding of corporate customer needs and a professional demeanor.
      • Excellent communication and interpersonal skills, demonstrating a strong customerfirst mindset.
      • Proficiency in customer service applications and Microsoft Office Suite.
      • Strong analytical and problemsolving abilities in a fastpaced setting.
      • Willingness to work flexible hours, including evenings and weekends if required.
        • Benefits

          1. Competitive Monthly Salary
          2. Monthly Performance Bonus
          3. Fully Paid Training
          4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
          5. Health Insurance
          6. Private Health Insurance
          7. 2 Extra Salaries Per Year
          8. And Much More...

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
ItalianEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Microsoft Office
  • Customer Service
  • Analytical Skills
  • Social Skills
  • Teamwork
  • Communication
  • Problem Solving

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