Windows Engineer

Our client is looking for a Windows Escalation Engineer to join their growing team.

Responsibilities:

• Provide technical support and troubleshooting expertise for complex Windows issues escalated from frontline support teams.
• Analyze and isolate complex problems into a reproduction of the issue
• Able to explain complex technical issues to nontechnical people
• Collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes.
• Develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues.
• Contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences.

• Requirements

  • Indepth knowledge of Windows operating systems (Windows 10 and Windows 11), including architecture, components, and internals.
  • Experience with Windows debugging tools (WinDbg, Procmon) and techniques (crash dump analysis, memory analysis, performance analysis, etc.).
  • Experience with network analysis (VPNs, proxies, etc using WiresharkFiddler)
  • Proficiency in C++ and C# or other programming languages for analyzing and debugging coderelated issues
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and nontechnical audiences.
  • Ability to work independently and as part of a team in a fastpaced environment.
  • Fluent in English.

  • Nice to have:

    • Experience with Windows internals (COM, RPC, drivers).
    • Knowledge of networking protocols.
    • Scripting or automation skills (PowerShell, Python, QA) for automating tasks and improving efficiency.
    • • KustoKQL knowledge for telemetry analysis

      • Benefits

        Salary Range: $4000$6000 USD month