Field Service Technician

POSITION SUMMARY

As a Field Service Technician, you will serve as an onsite mobile technician, traveling within your assigned territory under the guidance of the Regional Product Support Manager to troubleshoot and repair equipment, perform retrofits and campaigns, and efficiently manage all computerbased reporting and job logistics, with the goal of exceeding customer expectations while supporting broader company objectives.

WHY JOIN OUR TEAM:

• Competitive Wages.
• Optional Extended Health, Dental, and Vision Benefits
• Pension Plan
• Paid Holidays
• A continuous learning environment.
• Ability to advance your career with a growing company.
• Ongoing employee development through a variety of inhouse training initiatives along with tuition subsidies for courses at outside institutions

• WHAT YOU WILL DO:

  • Provide onsite technical and mechanical support at any location for customers and MCINF.
  • Assemble, organize, and maintain all required company reports.
  • Communicate openly and professionally with internal and external customers, management, and coworkers.
  • Investigate, identify, and report product issues, including those related to supplier components.
  • Recommend appropriate courses of action to resolve issues in coordination with relevant departments.
  • Assist with controlled testing of components and installations as directed by Management, TSS, or Engineering.
  • Stay current with training on vehicle systems to deliver toplevel OEM support for all coach and vendor components.
  • Identify and suggest improvements to technical bulletins, maintenance materials, and other technical publications.
  • Resolve customer problems or complaints efficiently and in a timely manner to support both customer and company interests.
  • Perform special assignments as required.
  • Other duties as assigned

  • WHAT YOU NEED TO BE SUCCESSFUL:

    • Must be fluent in French
    • Minimum of 5 years of experience as a Certified Technician or equivalent trade professional
    • Demonstrated strong problemsolving skills with technical and diagnostic challenges
    • Proficient with Programmable Logic Controllers (PLC) systems and troubleshooting
    • Skilled in Microsoft Office applications, including Excel, Word, and Outlook
    • Experienced using industrystandard diagnostic software such as Cummins Insite, DDDL, Allison DOC, and Wabco Toolbox
    • Highvoltage (HV) experience strongly desired, including mediumhigh voltage equipment, substation, and transmission systems
    • Certification or licensing meeting applicable state and provincial requirements for technician work
    • 50% Travel
    • Must have a valid passport