Software Business Analyst II

Position Purpose

The Software Business Analyst II is responsible for working with key members of the business to develop and evaluate system enhancement requirements, to ensure operational readiness, and to verify that new features bound for production meet business standards and needs. The Software Business Analyst is expected to take ownership of the software development process from business needs analysis, through the requirements gathering, to UAT with guidance from Management or Software Business Analyst III.

Duties and Responsibilities

• Serve as the conduit between the customer and the software development team through requirements gathering with supervision from Management or Software Business Analyst III.
• Verify operational readiness and accuracy of cases developed by the software team on midlevel to highlevel projects.
• Provide midlevel to highlevel technical support.
• Work closely with others to identify, document, and create new feature requests and bug reports on midlevel to highlevel projects with supervision from Management or Software Business Analyst III.

• The performance of the Software Business Analyst II will be evaluated based on hisher effectiveness in evaluating requirements and testing features bound for production. This position is also expected to be the conduit between the customer community and the software development team. Their feedback may be solicited and used during the annual performance reviews.

  Qualifications and Skills

  To be successful in this position, the individual must be able to perform each essential function. The requirements listed below are representative of the knowledge, skills, andor ability required for this position.

  SkillsAbilities

  • Serviceoriented mindset with outstanding interpersonal skills
  • Ability to prioritize and multitask and stay organized in a dynamic work environment
  • Understanding in Information Technology
  • Mastery of the Software Development Lifecycle (analyst, design, testing and support) and the capabilities and possibilities of software applications
  • Work with internal and external stakeholders to gather and document requirements with minimal supervision.
  • Excellent written and communication skills
  • Strong attention to detail
  • Ability to prioritize and multitask and stay organized in a dynamic work environment
  • Ability to document requirements and perform quality assurance testing for midlevel to highlevel projects
  • Provide Technical Support on midlevel and highlevel issues

  • Qualifications

    
    

    Education Requirements

    Desired Bachelor’s degree in computer science or comparable degree, or equivalent experience

    ExperienceKnowledge

    • A minimum of 3 years’ experience in Business Analyst role
    • Previous experience in business intelligence, analysis, or other related field
    • Knowledge of Computers and applications such as MS Word, Excel, Jira, Postman
    • Experience working in SaaS software design or development