Offer summary

Qualifications:

Over 10 years of experience in Customer Success, Growth, or GTM Operations., Experience in B2B SaaS or AI-driven environments., Strong analytical skills with customer data, health scoring, and cohort analysis., Effective communication and cross-functional collaboration skills..

Key responsibilities:

Drive customer-centric growth strategies across the post-sales journey.

Identify opportunities for account growth through upsell and cross-sell initiatives.

Analyze product usage and customer feedback to identify risks and opportunities.

Collaborate with teams to improve product adoption, onboarding, and expansion.

Job description

Sanas is revolutionizing the way we communicate with the world’s first realtime algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDPshifting technology sets a gold standard.

Sanas is a 200strong team, established in 2020. In this short span, we’ve successfully secured over $100 million in funding. Our innovation have been supported by the industry’s leading investors, including Insight Partners, Google Ventures, Quadrille Capital, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you’re not just adopting a product; you’re investing in the future of communication.

As a Growth Manager within the Customer Success team, you will own and drive customercentric growth strategies across Sanas’ postsales journey. You’ll work closely with Account Managers, Product, and Solutions teams to unlock value for customers, increase adoption, reduce churn, and drive net revenue retention. This is a crossfunctional role for someone who is deeply customerobsessed and thrives at the intersection of insights, action, and impact.

Key Responsibilities:Identify and execute opportunities to grow existing accounts through upsell, crosssell, and value expansion programs.
Analyze product usage trends and customer feedback to proactively spot risk, surface opportunities, and enable tailored engagement.
Partner with AMs and Solutions Engineers to create success plans that align to customer goals and business value metrics.
Build and test lifecycle touchpoints to improve product adoption, onboarding, and expansion.
Design dashboards and frameworks to track customer health, usage KPIs, and engagement milestones.
Segment customers by vertical, size, and stage to deploy personalized growth motions.
Collaborate with Product and Technical Support teams to resolve friction points and prioritize roadmap feedback.
Run voiceofcustomer initiatives to capture strategic insights and communicate learnings internally.
Create and maintain internal playbooks, reporting templates, and resource libraries to support scalable CS operations.

Qualifications:
10+ years of experience in Customer Success, Growth, or GTM Operations, ideally in a B2B SaaS or AIdriven environment.
Passionate about solving customer problems and driving tangible value.
Experience working closely with Account Managers and CS teams to drive renewals and expansions. (add a point about having exp in contact centre a plus +) Strong analytical skills, comfortable with customer data, health scoring, and cohort analysis.
Ability to work crossfunctionally and influence without authority.
Familiar with CS and CRM tools (e.g., Salesforce, Gainsight, Zendesk, etc.).Effective communicator with a bias for action, experimentation, and continuous improvement.
Why join us Benefits We Offer Employerpaid premiums: 100% for employees
Multiple medical plan options (PPO, HSA, HMO) — choose what works best for you & your family.
Comprehensive Dental & Vision coverage with generous allowances.
Employer HSA contributions (with rollover) & FSA options for healthcare & dependent care.
Life & Disability insurance — companypaid protection for peace of mind.
Wellness Allowance of up to $250month for fitness, mental health & personal wellness.
Pretax commuter benefits & parking support.
Exclusive employee discounts through our perks marketplace.
Confidential Employee Assistance Program (EAP) for you & your family.
Opportunity to contribute to groundbreaking technology with meaningful impact.

Joining us means contributing to the world’s first realtime speech understanding platform revolutionizing Contact Centers and Enterprises alike.

Our technology empowers agents, transforms customer experiences, and drives measurable growth. But this is just the beginning. Youll be part of a team exploring the vast potential of an increasingly sonic future