Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io .

Why This Role Is Important to Arcadia

The Application Enablement Analyst will join the Technical Operations team of a healthcare data and analytics software company. This role reports to the Application Enablement Manager and will involve a combination of clientfacing, process improvement, and technical responsibilities.

As a rapidly growing organization, we recognize that agility and scalability are critical to our success. Our Application Enablement team has the privilege of furthering these principles by both defining and implementing improvements across our product suite. We are a team of healthcare workflow enthusiasts and operational problem solvers who thrive on tackling some of the most challenging problems in healthcare. Our analysts are empowered to think creatively about how we deliver value to our clients and collaboratively drive improvements across their portfolio of 24 products.

What Success Looks Like
In 3 months
Understand the basic structure of each product in your portfolio; this includes all key technical steps involved in product implementation, the value proposition each product holds for our customers, and the range of advanced configuration options we offer
Build relationships with the Arcadia resources who support product implementation; this includes Product Managers and Analysts, Implementation and Account Managers, and Data Operations Managers
Manage tickets and projects in our Jira & Confluence platforms
Begin engaging with clients around key product functionalities and decisions
Implement basic product configuration changes using SQL and HTML
Draft documentation around product use cases, release notes, configuration options, workflows, and stakeholders

In 6 months
Own client conversations around product strategy and configuration options
Support implementations for the products in your portfolio alongside Arcadia’s Implementation Managers
Assist with basic issue triage and enhancement requests related to your products
Own management of the implementation roadmap for each product in your portfolio
Advise on Arcadia’s product development roadmap based on client feedback and internal observations
Serve as a primary point of contact for your product and support questions from internal customer and technical teams as needed
Independently apply basic customer configurations using SQL and HTML

In 12 months
Serve as a designated SME for all products in your portfolio
Understand standard valuebased care healthcare workflows
Confidently lead client conversations and trainings regarding Arcadia’s product workflows and configurations
Assume general ownership of client implementations and independently tailor product rollout plans to your clients’ individual workflows and priorities
Propose and drive operational improvements both within and across product teams

What Youll Be Doing
Acting as a designated subject matter expert for multiple Arcadia products (ex – Foundry, Vista, Assess)
Serving as a key liaison between the Product and Customer Management teams
Engaging directly with clients and serving as a strategic advisor throughout product implementations
Advising on optimal workflows and configurations in Arcadia based on a client’s existing priorities and processes
Balancing multiple product implementations simultaneously and engaging technical support from across the organization as needed
Designing and maintaining product implementation documentation suitable for both internal and client use
Driving the implementation of basic UI and SQLbased configurations, supporting client rollout strategy, design trainings, and assisting with basic issue troubleshooting for Arcadia’s reporting application suite
Supporting SDLC activities for multiple products and partnering directly with engineering leads to refine and deconstruct work
Supporting Technical Operations leadership in their efforts to redesign Arcadia’s approach to product implementations
Understanding how Arcadia’s clinical and claims data ecosystem, products, analytics models, and business strategy improve patient outcomes and reduce cost of care across the country

What Youll Bring
A bachelor’s degree in business, science, technology, or healthcare
4+ years working experience in technology implementation or product management, preferably with a health care focus
Experience working directly with customers in a product implementation or management capacity
Basic coding experience in SQL
Experience working in BI tools with a preference for Amazon QuickSight
Willingness to incorporate AI tools into daily work to improve efficiency and outcomes
Eagerness to learn, a detailoriented mindset, and a creative approach to problem solving
Excellent verbal and written communication skills, with a specific ability to discuss complex product concepts with both technical and nontechnical stakeholders
General ability to ramp up quickly on technical topics

Would Love for You to Have
Experience in valuebased care, risk adjustment, or quality measure performance
Experience using collaboration tools such as Jira and Confluence
Experience using GitHub or Amazon S3
A positive attitude and willingness to adapt to a fastpaced environment

What Youll Get
The opportunity to: Redesign the way in which Arcadia configures and implements its products; Work alongside the healthcare leaders and innovators that make up Arcadia’s diverse client base; Own the design and implementation of technical configurations across products and clients
Join a missiondriven company that is transforming the healthcare industry and changing the way patients receive care
A supportive and remote workfriendly company with personality and heart
Excellent benefits including unlimited Flexible Time Off (~22 day company average)
About ArcadiaArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in nearreal time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website .

Protect YourselfIf you have concerns about the authenticity of a job offer or recruitmentrelated communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 2023600 and select option 3. For more information, visit our website .

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadias custodianship as well as Arcadia Intellectual Properties. For any securityspecific roles, the responsibilities would be further defined by the hiring manager.

Application Enablement Analyst

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