Sprinklr is a leading enterprise software company for all customerfacing functions. With advanced AI, Sprinklrs unified customer experience management (UnifiedCXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
What will you do:
Automation Development: Develop and maintain automation scripts and tools using a variety of programming languages including JavaScript, TypeScript, Java, Python, C#, and frameworks such as Springboot and React.
Database Management: Proficiently manage databases including MongoDB and SQL Server. Implement database automation processes for backup, recovery, and data manipulation tasks.
API Integration: Design, develop, and maintain RESTful APIs to facilitate seamless integration between various systems and applications. Ensure compatibility and adherence to industry standards.
Troubleshooting and Issue Resolution: Investigate and resolve automationrelated issues promptly to minimize downtime and ensure uninterrupted support services.
Collaboration: Work closely with crossfunctional teams including Support, Development, and Operations to identify automation opportunities, streamline workflows, and improve system performance.
Documentation: Create comprehensive documentation for automation processes, scripts, and configurations. Ensure documentation is uptodate and easily accessible for reference.
Continuous Improvement: Proactively identify areas for improvement within the support infrastructure. Implement enhancements and optimizations to increase efficiency and productivity.
What makes you qualified?
Bachelors degree in Computer Science, Engineering, or related field.
Proven experience as an Automation Engineer or similar role.
Proficiency in JavaScript, TypeScript, Java, Python, C#, and related frameworks such as Springboot and React.
Strong understanding of database management systems including MongoDB and SQL Server.
Handson experience with RESTful API development and integration.
Excellent problemsolving skills and attention to detail.
Ability to work independently as well as part of a team in a fastpaced environment.
Strong communication and interpersonal skills.
Familiarity with Agile methodologies is a plus.
Why Youll Love Sprinklr:
Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For fulltime employees, we provide a range of comprehensive health plans, leading wellbeing programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https:sprinklrbenefits.com to browse our countryspecific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
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