Offer summary

Qualifications:

Degree in engineering or science-related discipline., Experience in the water and drainage industries., Enthusiasm for working with IT infrastructure., Excellent communication skills in English..

Key responsibilities:

Provide technical support for Autodesk products via phone, email, or web demonstrations.

Create and maintain self-serve content like videos and articles for customers.

Assist customers with complex projects, often involving scripting and advisory services.

Collaborate with teams to ensure customer needs are met in software releases.

Job description

Job Requisition ID #

25WD90454
Technical Support Engineer (Autodesk InfoAsset Manager software)
EMEA region
Position overview
We are looking for a specialist with experience in our InfoAsset suite of products, including InfoAsset Manager or InfoAsset Planner to join our Customer Success team. This is an exciting opportunity to join a global marketleading software company within the civil and environmental engineering field.
Experience of scripting, particularly in Ruby or Python, would be a significant advantage.
Your work will involve assisting customers in the use of the software, so you will be routinely discussing how they should collect, store, manage and present their data.
All support staff are currently working from home, although you do have the option of being based in any Autodesk European office.
Responsibilities
Technical Customer Support: Provide support for Autodesk products, by phone, email or web demonstration. Take ownership of enquiries and ensure that they are dealt with in a timely and professional manner. Consult with colleagues within the Customer Success team and in other departments as necessary. For this you will require a comprehensive knowledge of the software, but also an excellent understanding of the application of the software in real world projects. You will be liaising with our development team to ensure that the needs of customer are met in scheduled software releases. Onthejob training will be provided by senior members of the team to fill gaps in knowledge.
Content Creation: We increasing promote the use of ‘selfserve’ amongst our customers, meaning that they expect a comprehensive suite of videos and written articles which they can access to answer most of their questions. You will be responsible for producing and maintaining this catalogue of material.
Enhanced Project Support: We partner with many of our customers to assist them in completing what are often very complex projects. These ‘advisory services’ can take many forms, so a flexible approach is required. A common theme is the use of scripting, so you should be familiar with Github and in editing scripts.
Minimum Qualifications
Degree in an engineering or science related discipline
Experience of the water and drainage industries
An enthusiasm for working with IT infrastructure
Excellent communication skills including fluent spoken and written English
Strong presentation skills including the ability to think on your feet
An ability to work with minimum supervision and to meet tight deadlines
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About Autodesk
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Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
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