Offer summary

Qualifications:

High School Diploma or equivalent is required., Excellent data entry skills with a minimum of 45 WPM., Ability to pass required cognitive assessments., Prior experience in a fast-paced environment, preferably in insurance, is beneficial..

Key responsibilities:

Respond to inbound calls from borrowers and financial institutions, providing customer service.

Perform outbound calls to insurance companies and agencies to verify insurance information.

Analyze and interpret insurance documents and update information in the computer system.

Maintain high standards of accuracy and productivity while adhering to guidelines.

Job description

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problemsolvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The Contact Center Specialist Level 1 will provide excellent customer service while responding to inbound calls from borrowers and financial institutions as well as perform outbound calls to insurance companies and agencies to verify insurance information.

Essential Job Functions:

Analyze and interpret insurance documents and update information to a proprietary computer system
Perform within strict guidelines while maintaining high standards of accuracy and productivity
Be part of a team responsible for overall service level standards