Contact Center Associate 2 (H)
Work set-up:
Full Remote
Experience:
Entry-level / graduate
Offer summary
Qualifications:
High School diploma or equivalent is required., At least 2 years of relevant experience in a healthcare or customer service setting., Effective communication skills, both oral and written., Ability to handle confidential information with discretion..Key responsibilities:
- Assist patients with scheduling and registration within the UHealth System.
- Provide excellent customer service and support to patients, physicians, and staff.
- Verify insurance information and ensure accurate documentation.
- Train new staff members on scheduling and registration procedures.
Job description
Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.
- Delivers a high level of patient service, with consistent levels of quality and productivity.
- Assists in identifying trouble spots and problem patterns in the provision of care.
- Acts as a subject matter expert in support of their peers.
- Trains new agents in scheduling and registration requirements specific to their specialties.
- Schedules and registers patients for appointments within the UHealth System and provides general information about the UHealth System services to patients and community health care providers.
- Provides support to UHealth System departments and clinics for information inquiries and problem resolution.
- Maintains direct communication with providers and staff in the Medical Center and Satellite Offices.
- Provide general information about University of Miami Health System services to patients and community health care providers.
- Schedule and accurately complete full registration for patients requesting appointments with the UHealth system adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately with attention to detail to ensure the highest quality standards.
- Initiate preregistration process and coordinate with the Central Insurance Verification and Patient Access teams to assure preregistration in the appropriate facility prior to the appointment. Ensure all demographic insurance information is accurate, complete and up to date on patient’s screen.
- Verification of insurance information, verification of benefits and insurance referral information.
- Verification of private patient insurance information for same day appointments or by request.
- Adhere to standards provided by the HIPPA Privacy Office related to patient privacy and confidentiality.
- Assure ease of patient flow through medical care process.
- Complies with the written guidelines provided by the HIPPA Privacy Office related to patient privacy and confidentiality.
- Provide patients with all required information regarding appointments and payment policies (e.g. medical records, parking, cash policies, anticipated charges, required ancillary services, cancellation policy).
- Intervene as liaisonadvocate for patients, physicians, and staff in facilitating ease of care. Assist in identifying trouble spots and problem patterns in the provision of care.
- Maintain a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need.
- Maintain knowledge of insurance referral requirements to ensure access based on third party reimbursement criteria.
- Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
- Performs all abovementioned tasks by paying attention to detail and providing excellent customer service skills with Patients, Physicians and other related members by following the Standard of Excellence and Accountability policy mandated by the University Of Miami Miller School Of Medicine.
High School diploma or equivalent
Minimum 2 years of relevant experience
General knowledge of office procedures and operations
Ability to communicate effectively in both oral and written form.
Ability to handle difficult and stressful situations with professional composure.
Ability to maintain effective interpersonal relationships.
Ability to recognize, analyze, and solve a variety of problems.
Ability to lead, motivate, develop and train others.
Any relevant education, certifications andor work experience may be considered.
The University of Miami is an Equal Opportunity Employer FemalesMinoritiesProtected VeteransIndividuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
- Provide general information about University of Miami Health System services to patients and community health care providers.
- Schedule and accurately complete full registration for patients requesting appointments with the UHealth system adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately with attention to detail to ensure the highest quality standards.
- Initiate preregistration process and coordinate with the Central Insurance Verification and Patient Access teams to assure preregistration in the appropriate facility prior to the appointment. Ensure all demographic insurance information is accurate, complete and up to date on patient’s screen.
- Verification of insurance information, verification of benefits and insurance referral information.
- Verification of private patient insurance information for same day appointments or by request.
- Adhere to standards provided by the HIPPA Privacy Office related to patient privacy and confidentiality.
- Assure ease of patient flow through medical care process.
- Complies with the written guidelines provided by the HIPPA Privacy Office related to patient privacy and confidentiality.
- Provide patients with all required information regarding appointments and payment policies (e.g. medical records, parking, cash policies, anticipated charges, required ancillary services, cancellation policy).
- Intervene as liaisonadvocate for patients, physicians, and staff in facilitating ease of care. Assist in identifying trouble spots and problem patterns in the provision of care.
- Maintain a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need.
- Maintain knowledge of insurance referral requirements to ensure access based on third party reimbursement criteria.
- Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
- Performs all abovementioned tasks by paying attention to detail and providing excellent customer service skills with Patients, Physicians and other related members by following the Standard of Excellence and Accountability policy mandated by the University Of Miami Miller School Of Medicine.
High School diploma or equivalent
Minimum 2 years of relevant experience
General knowledge of office procedures and operations
Ability to communicate effectively in both oral and written form.
Ability to handle difficult and stressful situations with professional composure.
Ability to maintain effective interpersonal relationships.
Ability to recognize, analyze, and solve a variety of problems.
Ability to lead, motivate, develop and train others.
Any relevant education, certifications andor work experience may be considered.
The University of Miami is an Equal Opportunity Employer FemalesMinoritiesProtected VeteransIndividuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Required profile
Experience
Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory. Hard Skills
Other Skills
- Communication
- Customer Service
- Detail Oriented
- Social Skills
- Problem Solving
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