Offer summary

Qualifications:

Strong attention to detail and organizational skills., Experience in order processing or customer service roles., Ability to communicate effectively with customers and internal teams., Basic proficiency with order management systems and documentation..

Key responsibilities:

Process and review customer orders for accuracy and compliance.

Coordinate with departments to ensure timely order fulfillment.

Maintain accurate records of orders and related documentation.

Resolve order discrepancies and address customer inquiries professionally.

Job description

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

The Order Processing Specialist will processes orders for materials or merchandise from sales staff or direct customer contact. Maintains customer files with sales contracts and other information. Gives price quotations, completes order sheets and checks the price and quantity of each item listed. Distributes order sheets to respective departments. May coordinate with departments regarding order status, shipping dates, prices, product availability and back orders. This is an individual contributor role.

Responsibilities

- Order Processing:
  - Handle complex and high-value orders with minimal supervision;
  - Receive and review customer orders for accuracy, completeness, and compliance with company policies and contractual obligations;
  - Process customer orders accurately and efficiently in the order management system.
- Communication:
  - Collaborate with customers to clarify order specifications and resolve any discrepancies promptly and professionally;
  - Coordinate with internal departments, including sales, product, and implementation teams, to facilitate order fulfillment.
- Documentation:
  - Generate and maintain accurate records of orders, processes and procedures;
  - Ensure proper documentation and compliance with relevant company policies and relevant SLAs.
- Issue Resolution:
  - Identify and resolve order related issues utilizing the first contact resolution framework;
  - Collaborate with internal teams, and escalate as required, to address and resolve complex issues.
- Customer Service:
  - Provide excellent customer service by addressing inquiries and concerns related to orders;
  - Work proactively to enhance the overall customer experience.

Qualifications

For this contract role, we anticipate paying $25 - $40 per hour. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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