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Design, develop, configure, and customize solutions within ServiceNow to improvestreamline HR processes and workflows
Collaborate with HR, IT, and business partners to gather requirements, recommend solutions, and deliver enhancements aligned with organizational goals.
Collaborate with HR, IT, business partners, and vendors to implement or update integrations
Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile app
Ensure compliance with data security and privacy standards within the ServiceNow HRSD environment
Develop or maintain Virtual Agent topics based on business needs
Conduct thorough testing in development environment and working closely with IT to move development to production
Troubleshoot and resolve technical issues ensuring optimal performance within the HRSD module
Assist in system upgradespatches through testing, reporting and analysis of changes. Works with HR stakeholders to identify what changes the upgrades will impact as well helps implement said changes.
Identifies new HR needs and the software products to fulfill these needs. Performs analysis, develops and suggests solutions to complex or unusual problems relating to special management studies for companywide HR administrative programs.
Acts as a liaison between HRIS and internal HR departments to ensure entire department system needs are being met.
Develops and maintains a strong working knowledge of the HR system in order to effectively utilize its capabilities. Provides training support to endusers and others in the department.
Provides support to endusers by developing reports, excel spreadsheets, or any other relevant software.
Makes program modifications to existing reports as necessary.
Coordinates collection and preparation of routine and special reports according to business needs.
Monitors system for problems, identifies and implements corrective and preventive actions.
Ensures all interface files are received and run successfully.
Additional Responsibilities
Performs other duties as assigned.
Skills and Abilities
Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
Ability to communicate effectively both verbally and in writing with technical and nontechnical customers
Guides more junior analysts
Demonstrates excellent judgment and decision making skills
Qualifications
Bachelors degree required in related field
Five (5) years or more experience in an HRIS or IT environment, with a minimum of 3 years specializing in ServiceNow implementation, administration and support required. ServiceNow HRSD module, preferred.
ServiceNow Certified System Administrator (CSA) andor Certified Implementation Specialist – HR (CISHR) are highly preferred
Handson experience with ServiceNow HRSD configuration, including HR Service Configuration, HR Case and Knowledge Management, Employee Center Pro.
Experience with developing in ServiceNow (e.g. service catalogs, Virtual Agent, Flow Designer) is required.
Experience with integrations between ServiceNow and other HR systems (e.g. Workday) is preferred.
Experience with scripting in ServiceNow (e.g. Business Rules, Client Scripts, UI Actions) is preferred.
Experience with Platform Analytics, Performance Analytics is preferred.
Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required
Broad knowledge of Human Resources function, information needs, reporting requirements, workflow and functional technology solutions intermediate required
Working knowledge of HRIS and Payroll systems intermediate preferred
Must have strong knowledge of system operating environments, technologies, equipmentsystems and applications intermediate required
Strong experience in process analysis and design techniques in system mapping, reengineering, and report writing. intermediate required
Travel
No
DOT Regulated
No
#LIAW
Job Category
HRIS
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market dataranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, andor longterm incentive plan based on the level andor type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$90,000
Maximum Pay Range:
$105,000
Benefits Information:
For all Fulltime positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a taxadvantaged 401(k) retirement savings plan.
For more information about benefits, click here to download the comprehensive benefits summary.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.comcareers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 8007933754.
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clicking here.
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