Director, Digital CX and Design


Offer summary

Qualifications:

Experience in digital customer experience design and strategy., Strong understanding of data analytics, NPS, and CSAT metrics., Proficiency with tools like Figma, MIRO, and experience in agile methodologies., Background in financial services or related industries preferred..

Key responsibilities:

  • Develop and execute end-to-end digital customer experiences.
  • Collaborate with cross-functional teams to optimize customer journeys.
  • Drive CX data analytics and reporting to improve conversion rates.
  • Support stakeholders by prioritizing initiatives and maintaining product roadmaps.

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Prudential Financial Financial Services XLarge http://www.prudential.com
10001 Employees
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Job description

Job Classification:

Technology Agile, Delivery, & Product

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

As Director, Digital CX and Design you will support the team and CPO by driving the CX end to end experience. This is a multifaceted role with responsibility to development the business case, design the customer experience, implement the product and experience roadmap for a digital suite of subscription products & journeys. You will be responsible for the endtoend customer experience, CX iteration mapping, and NPS.

What you can expect:

As the Director, Digital CX and Design you will be responsible for:

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Financial Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Team Leadership
  • Collaboration
  • Communication
  • Problem Solving

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