Product Manager, Ops
Offer summary
Qualifications:
Experience in shipping world-class products at a fast-growing company., Proven track record of developing market-leading value propositions that drive growth., Data-driven and commercial mindset with experience in experimentation and optimization., Ability to collaborate effectively with cross-functional teams including engineering, design, data, and marketing..Key responsibilities:
- Lead product strategy for customer support operations, focusing on growth and scalability.
- Collaborate with cross-functional teams to identify and validate new opportunities.
- Create user-centric experiences that address customer needs and pain points.
- Ensure timely delivery of projects while aligning with legal, compliance, and regulatory requirements.
Job description
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 1617 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
We’re not about selling products we want to solve problems and change lives through Monzo ❤️
Hear from our UK team about what its like working at Monzo ✨
Product Manager, Ops
📍London or Remote in the UK | 💰 £80,000£95,000 ➕plus stock options & Benefits | Product at Monzo | Hear from the team
- We enable the efficient growth of the company 🌍 creating and revising the operating model and systems that scale as Monzo grows, that give us repeatability and flexibility and allows us to safely diversify into new products and locations
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- We obsess over customer service experience and good customer outcomes 💖 that add value to the business and helps us to improve customer loyalty as we grow
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- We build lean, techled servicing experiences, first 📱
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What you’ll be working on:
As a Product Manager for our Ops team, you’ll ensure that we continue to meet and exceed the needs and expectations of our customers, and drive continued customer growth and scalability.
That means you’ll:
- Lead product strategy for your area, balancing work to create longterm growth and engagement, and work to hit shortterm targets.
-
- Collaborate with engineering, design, data, user research and marketing to identify and validate new opportunities.
-
- Create delightful experiences that solve user needs and pain points.
-
- Work with crossfunctional partners (engineering, design, data, user research and marketing) to ensure projects are delivered on time and as planned, as well as with legal, compliance and regulatory affairs where relevant
-
- Communicate effectively. You get people inspired by the product vision and you share the right context with the right people at the right time.
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You should apply if:
- You’ve shipped worldclass products at a fast growing company.
-
- You have a track record of leading the development of marketleading value propositions that drive significant growth at scale.
-
- Youre datadriven and commercial. You have a proven track record of making an impact through experimentation and optimisation.
-
- You can work effectively with a diverse range of people and working styles spanning engineering, design, data, user research, marketing, legal and compliance to get stuff done.
-
- You’re able to motivate, energise and inspire people towards a common goal.
-
- You’re passionate about building value for customers and not just achieving business results.
-
- You’re intellectually honest about your works performance, continually striving for improvement.
-
- You can systematically break down and solve complex problems.
-
- You’re able to make good decisions in complex situations where there’s often no “right answer”.
-
- You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so.
-
- You’re a fast learner, humble and curious, and enjoy learning every day and sharing your knowledge and experience.
-
- You’re excited by what we’re doing at Monzo and the problems inherent to Customer Support Operations
-
The interview process:
Our interview process involves 4 main stages:
- Recruiter Call
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- Initial Call with Hiring Manager
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- Final Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership.
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- A final stage with a Director or VP within the Product team
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Our average process takes around 56 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on techhiring@monzo.com
What’s in it for you:
💰 £80,000£95,000 ➕ plus stock options & benefits
✈️ We can help you relocate to the UK
✅ We can sponsor visas.
📍This role can be based in our London office, but were open to distributed working within the UK (with ad hoc at least monthly meetings in London).
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
📚 Learning budget of £1,000 a year for books, training courses and conferences
➕ And much more, see our full list of benefits here
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
- Lead product strategy for your area, balancing work to create longterm growth and engagement, and work to hit shortterm targets.
- Collaborate with engineering, design, data, user research and marketing to identify and validate new opportunities.
- Create delightful experiences that solve user needs and pain points.
- Work with crossfunctional partners (engineering, design, data, user research and marketing) to ensure projects are delivered on time and as planned, as well as with legal, compliance and regulatory affairs where relevant
- Communicate effectively. You get people inspired by the product vision and you share the right context with the right people at the right time.
-
- You’ve shipped worldclass products at a fast growing company.
- You have a track record of leading the development of marketleading value propositions that drive significant growth at scale.
- Youre datadriven and commercial. You have a proven track record of making an impact through experimentation and optimisation.
- You can work effectively with a diverse range of people and working styles spanning engineering, design, data, user research, marketing, legal and compliance to get stuff done.
- You’re able to motivate, energise and inspire people towards a common goal.
- You’re passionate about building value for customers and not just achieving business results.
- You’re intellectually honest about your works performance, continually striving for improvement.
- You can systematically break down and solve complex problems.
- You’re able to make good decisions in complex situations where there’s often no “right answer”.
- You have the urge and resilience to challenge the status quo and make things better, and are full of creative ideas for how to do so.
- You’re a fast learner, humble and curious, and enjoy learning every day and sharing your knowledge and experience.
- You’re excited by what we’re doing at Monzo and the problems inherent to Customer Support Operations
-
- Recruiter Call
- Initial Call with Hiring Manager
- Final Loop, consisting of x3 hour long interviews to assess Project Walkthrough, Case Study and Leadership.
- A final stage with a Director or VP within the Product team
-
Our average process takes around 56 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on techhiring@monzo.com
What’s in it for you:
💰 £80,000£95,000 ➕ plus stock options & benefits
✈️ We can help you relocate to the UK
✅ We can sponsor visas.
📍This role can be based in our London office, but were open to distributed working within the UK (with ad hoc at least monthly meetings in London).
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
📚 Learning budget of £1,000 a year for books, training courses and conferences
➕ And much more, see our full list of benefits here
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
The interview process:
Our interview process involves 4 main stages:
You should apply if:
What you’ll be working on:
As a Product Manager for our Ops team, you’ll ensure that we continue to meet and exceed the needs and expectations of our customers, and drive continued customer growth and scalability.
That means you’ll:
Required profile
Experience
Other Skills
- Problem Solving
- Customer Service
- Innovation
- Creativity
- Adaptability
- Teamwork
- Communication
- Leadership