Offer summary

Qualifications:

At least 2 years of experience in project coordination, account management, or client success roles, preferably in SaaS or technology sectors., Proven proficiency with project management software, with extensive experience in ClickUp preferred., Strong organizational skills with meticulous attention to detail., Excellent communication skills, both written and verbal, with the ability to build strong client relationships..

Key responsibilities:

Manage the entire project lifecycle from task creation to final closeout, ensuring timely delivery and client satisfaction.

Coordinate sprints and resources, preparing tasks for upcoming work and tracking progress throughout bi-weekly sprints.

Conduct quality assurance on deliverables, managing revisions and verifying work meets client expectations.

Serve as the primary point of contact for clients, communicating project progress, managing scope changes, and ensuring client satisfaction.

Job description

***This position is not within the Accordus company, but is a placement type role for another company.***

Job Title: Client Project Coordinator

Reports To: EVP

Location: Fully Remote

Position Type: Parttime (2025 hoursweek)

Job Summary

We are seeking a highly organized and clientfocused Client Project Coordinator to manage the successful execution of small to mediumsized projects for existing clients. This role is pivotal in the Inside Sales process, ensuring that once a client approves a quote for services, the project is delivered on time, within scope, and to the clients complete satisfaction. The coordinator will manage a dedicated Inside Sale Project list within ClickUp, where each approved quote becomes a milestone. You will be responsible for the entire project lifecycle, from task creation and sprint coordination to quality assurance and final project closeout.

Key Responsibilities

Project & Task Management:
● Serve as the primary stakeholder for all approved inside sales projects.
● Translate approved client quotes into detailed milestones and actionable tasks within the
master Inside Sale Project list in ClickUp.
● Ensure every task is created with a detailed description, due date, time estimate, priority
level, and all other required fields as outlined in our ClickUp Master Guidelines.
● Properly tag tasks for the appropriate Operations Pod (e.g., Tech Ops, DevOps) in
preparation for Sprint Planning.

Sprint & Resource Coordination:
● Prepare and queue tasks for upcoming sprints by assigning the Next Sprint status.
● Collaborate with the Scrum Master to ensure tasks are sprintready with all necessary
documentation.
● Track task progress throughout the biweekly sprint, ensuring assignees are working in
order of priority.

Quality Assurance & Delivery:
● Conduct thorough quality assurance on all delivered work. When a task is moved to
Work Delivered, you will perform a comprehensive review to ensure it meets the
requirements of the original quote.
● Manage the revisions process by moving tasks to Revisions Needed with clear actionable feedback for the assignee.
● Verify all work is sufficient and meets client expectations before moving a task to Work
Completed.

Client Communication & Satisfaction:
● Act as the primary point of contact for the client throughout the project lifecycle,
managing all communications through ClickUp.
● Proactively keep clients informed of project progress, potential blockers, and timelines.
● Obtain client verification and satisfaction upon project completion.
● Address and manage any scope increases by communicating with the client, generating
estimates for new work, and following the proper approval process.

Process Adherence & Closeout:
● Strictly adhere to all company project management processes documented in the
ClickUp Master Guidelines.
● Manage the complete project closeout procedure, including obtaining written client
agreement, notifying the Business Office for final invoicing, requesting a client gift, and
archiving the project milestone.

Qualifications & Skills:
● 2+ years of experience in a project coordination, account management, or client success
role, preferably within a SaaS or technology company.
● Proven experience with project management software is mandatory; extensive
experience with ClickUp is strongly preferred.
● Exceptional organizational skills and meticulous attention to detail.
● Demonstrated ability to manage multiple projects and priorities simultaneously without
sacrificing quality.
● Excellent written and verbal communication skills, with an aptitude for building strong
client relationships.
● A selfstarter with the ability to work independently and take ownership of projects from
start to finish.
● Familiarity with sprintbased or agile methodologies is a plus.