Customer Engineer

Position responsible for installation, maintenance and repairs on equipment within an assigned territoryregion to assure continuity of customer operations and high levels of customer satisfaction.

• Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements.

• • Required to perform work on products and services of low complexity, specifically financialATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, frontend POS systems, Second Line Maintenance on ATMs and kiosks, and single pocket proof encoders.

  • • Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements.

    • • Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.

      • • Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping.

        • • Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, andor public transportation.

          • • May be dispatched daily on a callbycall basis or may establish hisher own daily schedule on the basis of automated reports.

            • • May require prolonged travel, carrying and lifting tool kitparts of varying weights (1 50 lbs.); May require bendingsquatting, walkingstanding sitting for prolonged periods; May be required to work on rotating shifts.

              • • Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer.

                • 
                  MANDATORY

                  Driving license

                  PREFERRED QUALIFICATIONS:

                  • Ability to work with Microsoft Office

                  • • Experience on Windows operating systems required

                    • • Experience in PC Hardware Maintenance and support

                      • • Degree in Electronics, Engineering, or a technical field

                        • #LIRM1
                          #LiRemote

                          Offers of employment are conditional upon passage of screening criteria applicable to the job.

                          EEO Statement
                          NCR Atleos is an equalopportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their jobrelated qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identityexpression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

                          
                          Statement to Third Party Agencies

                          To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.