Principal Salesforce Business Systems Analyst, Customer Success

Work set-up: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

8+ years of professional experience in Business Analysis, preferably in Customer Success roles., Strong understanding of Salesforce Service Cloud and related technologies., Experience with process definition methodologies and data analysis., Proficiency with Microsoft Visio or similar modeling tools..

Key responsibilities:

  • Partner with cross-functional teams to understand business needs and leverage customer-lifecycle management systems.
  • Support development of business strategies and document customer success processes.
  • Analyze technology solutions and recommend best practices.
  • Facilitate testing, launch activities, and change management for system implementations.

Blackbaud logo
Blackbaud Large http://www.blackbaud.com/
1001 - 5000 Employees
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Job description

Blackbaud unleashes the potential of the people and organizations who change the world, and we’re growing our team. As the leading software exclusively dedicated to powering social and corporate impact , expand what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers.

The Principal Business Systems Analyst role supports the Leadership Team of Application Services and will focus on supporting the Customer Success organization by providing systems and processes to ensure successful onboarding, adoption, operational effectiveness, support and retention of Blackbaud customers throughout the customer journey. Examples include data integrations, product usage, customer relationship management, health monitoring and helping identify expansion opportunities for the Blackbaud products. The analyst will work with a team of resources in collection of current policy and procedures, business requirements, discovery of operational efficiency improvements, workflow design, documentation, education, and adherence monitoring work efforts. The analyst will also seek to ensure optimal usage of the existing tools which support the customer operation organization including Salesforce ecosystems.

What youll do::

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Teamwork
  • Communication
  • Problem Solving

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