Telephone Banking Servicing Agent, Remote Bilingual

extra holidays
Work set-up: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Fluent in both French and English., Strong communication and customer service skills., Ability to work independently in a remote environment with a dedicated workspace., Experience or interest in banking products and client engagement..

Key responsibilities:

  • Handle client inquiries and requests related to banking needs.
  • Provide personalized support and build client relationships.
  • Resolve issues efficiently using CIBC systems and product knowledge.
  • Refer clients to appropriate departments to support their financial goals.

CIBC logo
CIBC Banking XLarge http://www.cibc.com/
10001 Employees
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Job description

We’re building a relationshiporiented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing


As a Customer Service Contact Centre Representative, you’ll be the first point of contact for clients calling in with questions or requests related to their banking needs. You’ll work in fastpaced environment and deepen relationships, quickly resolve issues and identify opportunities to match clients with the right products and solutions that will enable their financial success.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be onsite on an occasional basis.

Please note that the start date is October 6th, 2025 and it is a full time permanent position. Our Contact Centre is open Monday to Sunday from 7:00 am to Midnight. You’re flexible to work between these hours which include evenings and weekends.

CIBC has embarked on an Agent@Home remote work program and all employees may be given the opportunity to work from home, if you can meet the Agent@Home program requirements.


Agent@Home Program Requirements

Required profile

Experience

Industry :
Banking
Spoken language(s):
FrenchEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Accountability
  • Problem Solving
  • Time Management
  • Teamwork
  • Communication

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