Manager, Quantitative Research

Overview

Instacart is on a mission to create a world where everyone has access to the food they love and more time to enjoy it together. Achieving that vision means understanding our customers—shoppers, retailers, and brands—deeply and holistically. As our Quantitative Research Manager, you will lead a small, high-impact team that uncovers the “why” behind user behavior and turns data into clear direction for product, design, and marketing. You’ll be a player-coach who rolls up your sleeves to run studies while mentoring researchers to new heights. If you thrive in fast-moving environments, care about rigorous methods, and believe the best work happens when we Go Far Together, this role was made for you.

About the Role

You will spearhead end-to-end quantitative research that shapes Instacart’s most critical decisions—building measurement frameworks, tracking sentiment at scale, and partnering with Data Science to link attitudes to behaviors. Your insights will illuminate opportunities to Grow the Pie for shoppers, retailers, and brands alike. Expect to work cross-functionally, put it all on the table with clear storytelling, and serve generously by mentoring a talented team of researchers.

About the Team

The Instacart Research Team is a tight-knit group of mixed-methods experts passionate about the future of online grocery. We collaborate daily with Product, Design, Data Science, Engineering, and Marketing to ensure every Instacart experience is rooted in genuine customer insight. We value transparency, experimentation, and care—building an inclusive community where everyone can bring their authentic selves to work.

About the Job

• Drive the vision, roadmap, and standards for quantitative UX research; manage and coach a small team while remaining hands-on with high-impact studies.
• Partner with Data Science, Product, and Marketing leads to co-develop OKRs, measurement frameworks, and workflows that keep our research rigorous and aligned.
• Design, implement, and analyze a breadth of studies—tracking surveys, segmentations, conjoint/choice modeling, and behavioral analyses—that uncover actionable insights at scale.
• Link attitudinal and behavioral data to explain the “why” behind user actions, influencing product strategy and model development.
• Craft compelling, visually engaging stories that drive clarity, inspire cross-functional teams, and ultimately deliver delightful experiences for every Instacart customer.

About You

Minimum Qualifications

• 2+ years managing or mentoring Quantitative UX Researchers in a player-coach capacity.
• 5+ years conducting UX research with a strong quantitative focus, including survey design, segmentation, and behavioral analysis.
• Proven record of influencing product and business decisions through data-driven storytelling.
• Expertise with survey and statistical tools (e.g., Qualtrics, Q, SPSS) and a solid statistical toolkit (segmentation, DCM, factor analysis).
• Demonstrated ability to link survey data to behavioral/user data and communicate insights to technical and non-technical audiences.
• Bachelor’s or Master’s degree in Psychology, Cognitive Science, HCI, Statistics, Data Science, Anthropology, or a related field.

Preferred Qualifications

• SQL, R, or Python proficiency.
• Experience scaling CSAT/NPS or similar customer-satisfaction programs.
• Background in e-commerce, consumer tech, grocery, or multi-sided marketplaces.
• Master’s or PhD in a quantitative or behavioral science discipline.
• Track record of building research programs in ambiguous, zero-to-one spaces.