At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. That’s digital freedom. We let enterprises combine our best-in-class identity solutions with third-party services they already use to remove passwords, prevent fraud, support Zero Trust, or anything in between. This can be accomplished through a simple drag-and-drop canvas. That’s why more than half of the Fortune 100 choose Ping Identity to protect digital interactions from their users while making experiences frictionless. Headquartered in Denver, Colorado, Ping Identity also has offices across the world including Austin, Bangalore, Boston, Edinburgh, Israel, London, Melbourne, Paris, and Vancouver.

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And its not just something we provide our customers. Its something that inspires our company. People dont come here to join a culture thats built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

Were headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, were changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Position Summary:

The Renewals Manager (RM) leads a team of Renewal Account Managers responsible for subscription and SaaS renewals for a designated territory. The RM is responsible for maximizing both revenue and bookings by optimizing the renewal process including mitigation of cancellations, upselling of contracts and ensuring timely renewals. This individual represents the renewals team within the assigned territory, working together with other crossfunctional leaders (sales, CX, finance, legal) to ensure an effective renewals strategy, policy, and process is in force. The RM engages in complex negotiations and creates winwin solutions for customers. The RM is a selfstarter, proactive and has excellent verbal and written communication skills. This position will report to the Renewals Director for the assigned region.

RESPONSIBILITIESDUTIES:

Manage an individual and team quarterly and annual renewal portfolio for assigned territory

Maximize renewal value, ensure ontime renewals and mitigate cancellations for individual and team territory

Handle complex customer objections and negotiate renewal contracts independently as required

Independently collaborate and build highly efficient crossfunctional relationships with order management, finance, legal and customer success and other organizations

Provide highly accurate weeklymonthlyquarterly forecast of renewals pipeline for hisher team

Coach and develop team to uncover leads, crosssell and upsell sales opportunities using valuebased selling techniques

Serve as a trusted advisor to customers consistently establishing value beyond the renewal

Lead special projects and promotions

Train and enable Renewal Account Managers on pricing, policies and best practices to drive efficiencies and mitigate cancellations

Work with the Director to hire, train and mentor individual Renewal Account Managers.

QUALIFICATIONS:

Required Skills and Experience:

Minimum five years renewals sales experience with a software company

Proven time management skills in a dynamic sales environment

Demonstrated ability to effectively communicate (verbal and written) with CLevel contacts

Strong organizational skills with ability to handle various tasks; attention to detail

Must be able to work well with others as part of a broader team crossfunctionally

EducationLicensingCertification:

4 year degree in Business or equivalent experience

USA: $105,000 to $120,000 + Commission
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, cando startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

A company culture that empowers you to do your best work.

Employee Resource Groups that create a sense of belonging for everyone.

Regular company and team bonding events.

Competitive benefits and perks.

Global volunteering and community initiatives

Our Benefits:

Generous PTO & Holiday Schedule

Parental Leave

Progressive Healthcare Options

Retirement Programs

Opportunity for Education Reimbursement

Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal OpportunityAffirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Manager, Renewals

Offer summary

Qualifications:

Key responsibilities:

Job description

Required profile

Experience

Hard Skills

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