Head of Delivery
Offer summary
Qualifications:
Minimum 10 years of experience in software delivery or consulting., At least 5 years in senior leadership roles managing large teams., Strong understanding of software engineering, QA, and DevOps practices., Experience with various delivery models and collaborating with stakeholders..Key responsibilities:
- Own and manage delivery P&L to ensure profitability.
- Oversee project portfolios ensuring standards for time, budget, and quality.
- Lead strategic discussions with clients on delivery models and organizational partnerships.
- Drive operational scalability and continuous improvement in service delivery.
Job description
Our mission at Netguru is to help entrepreneurs and innovators shape the world through beautiful software. We care about trust, taking ownership, and transparency. As a Certified B Corporation®, we offer a safe, inclusive, and productive environment for all team members, and we’re always open to feedback. If you want to work from home and be a fulltime employee, great! We want to create the right opportunities for you.
Over the past ten years, Netguru has changed the way people bank, listen to music, learn languages, and rent bicycles. Some of their clients include Fortune 500 companies and startups like solarisBank or senseFly. Netguru works with the largest brands in the world, such as Volkswagen, IKEA or Keller Williams.
Salary: - From PLN 25,000 net (B2B) + PLN 10,000 (Management Contract) + 20 paid days off.
-
- From PLN 29,000 gross (Employment Contract).
-
- Plus bonuses and Employee Stock Option Plan.
-
Requirements
MustHaves:
- Minimum 10 years of experience in software delivery or consulting, including minimum 5 years in senior leadership roles.
-
- Proven ability to lead large, crossfunctional delivery organizations (50+ people).
-
- Track record managing fixedprice, outcomebased, and hybrid delivery models.
-
- Strong understanding of software engineering, quality assurance, and DevOps practices.
-
- Experience collaborating with sales, product, and client stakeholders in commercial contexts.
-
- Exposure to scaleup and enterprise environments across multiple geographies.
-
- Fluency in delivery metrics, budgeting, forecasting, and performance management.
-
Core Competencies:
- High ownership mentality: treating margin, quality, and team performance as personal responsibilities.
-
- Crisis leadership: operating well under pressure and bringing clarity during uncertainty.
-
- Commercial acumen: understanding how delivery impacts revenue, margin, and client lifetime value.
-
- Cultural reset ability: ability to realign scattered or weak delivery cultures through leadership.
-
- Execution power: driving outcomes even when systems or processes are incomplete.
-
- Coaching for impact: building strong, independent leaders instead of creating dependency.
-
- Fluency in metrics: being comfortable with revenue, margin, risk, and velocity, and building systems to track and manage them.
-
- Assertive communication: challenging assumptions and defending delivery quality with data and confidence.
-
NicetoHaves:
- Experience with hybrid delivery models including team extension, fixedprice, and outcomebased.
-
- Background in consulting or agency settings such as multiclient, fastpaced, and margindriven environments.
-
- Strong understanding of delivery economics including pricing, margin modeling, and forecasting.
-
- Experience delivering AI or LLMbased software projects.
-
- Track record scaling delivery in remotefirst or distributed environments.
-
- Success in turnaround or postcrisis recovery roles.
-
- Technical background such as former developer, architect, or engineering manager.
-
Responsibilities
Responsibilities
- Own delivery P&L, driving gross margin, client profitability, and billing efficiency across the organization.
-
- Coown company strategy with the Clevel team, with a focus on operational scalability, service delivery, client retention, and margin optimization.
-
- Define and evolve the longterm delivery vision; serve as the owner of the delivery offering.
-
- Oversee the entire project and program portfolio, ensuring all engagements meet standards for time, budget, quality, and scope.
-
- Lead Clevel conversations with clients around delivery models, risk, innovation, and organizational partnerships.
-
- Partner with Sales in negotiating critical MSAs; serve as the highest escalation point.
-
- Reboot the delivery leadership model to increase accountability, autonomy, and focus on results.
- Lead the turnaround of fixedprice project delivery through robust risk management and pricing discipline.
-
- Build stronger bridges between sales and delivery to ensure marginpositive proposals.
-
- Embed a performance and ownership culture in delivery, from DLs to engineers.
-
- Overhaul engineering culture by setting clear expectations, role clarity, and excellence standards.
-
- Launch a system for early detection and escalation of delivery issues before they escalate.
-
- Colead account expansion plans with client partners and growth teams.
-
- Design and enforce delivery KPIs that reflect margin, quality, and client value.
-
- Elevate top performers and build a succession pipeline for key leadership roles.
-
- Be a strategic partner to the CEO in shaping the operational backbone of the business.
-
Benefits
- Access to the WorkSmile platform offering benefits adapted to your preferences:
- Multisport card.
-
- Private health insurance package.
-
- Life insurance.
-
- Hundreds of other options to choose from 15 categories (shopping, leisure, travel, food, etc.).
-
- Support for your growth – a headmanager’s budget available to every employee.
-
- Discounts on Apple products.
-
- Onetime PLN 1000 homeoffice bonus for B2B contractors, and PLN 175 monthly lump sum (ryczałt) for remote employees.
-
- Various internal initiatives: webinars, knowledgesharing sessions, internal conferences.
-
Heres what you can expect from the recruitment process:
- First, youll meet with our Talent Acquisition Team.
-
- Next, youll have two rounds of interviews: with our Delivery expert and our HR Business Partner.
-
- The final step is an interview with our Core Team.
-
Dont hesitate and apply right away!
At Netguru, were committed to creating an inclusive environment for everyone. If you require any disabilityrelated accommodations during the recruitment process, please let us know. Were here to help!
- From PLN 25,000 net (B2B) + PLN 10,000 (Management Contract) + 20 paid days off.
- From PLN 29,000 gross (Employment Contract).
- Plus bonuses and Employee Stock Option Plan.
-
- Minimum 10 years of experience in software delivery or consulting, including minimum 5 years in senior leadership roles.
- Proven ability to lead large, crossfunctional delivery organizations (50+ people).
- Track record managing fixedprice, outcomebased, and hybrid delivery models.
- Strong understanding of software engineering, quality assurance, and DevOps practices.
- Experience collaborating with sales, product, and client stakeholders in commercial contexts.
- Exposure to scaleup and enterprise environments across multiple geographies.
- Fluency in delivery metrics, budgeting, forecasting, and performance management.
-
- High ownership mentality: treating margin, quality, and team performance as personal responsibilities.
- Crisis leadership: operating well under pressure and bringing clarity during uncertainty.
- Commercial acumen: understanding how delivery impacts revenue, margin, and client lifetime value.
- Cultural reset ability: ability to realign scattered or weak delivery cultures through leadership.
- Execution power: driving outcomes even when systems or processes are incomplete.
- Coaching for impact: building strong, independent leaders instead of creating dependency.
- Fluency in metrics: being comfortable with revenue, margin, risk, and velocity, and building systems to track and manage them.
- Assertive communication: challenging assumptions and defending delivery quality with data and confidence.
-
- Experience with hybrid delivery models including team extension, fixedprice, and outcomebased.
- Background in consulting or agency settings such as multiclient, fastpaced, and margindriven environments.
- Strong understanding of delivery economics including pricing, margin modeling, and forecasting.
- Experience delivering AI or LLMbased software projects.
- Track record scaling delivery in remotefirst or distributed environments.
- Success in turnaround or postcrisis recovery roles.
- Technical background such as former developer, architect, or engineering manager.
-
- Own delivery P&L, driving gross margin, client profitability, and billing efficiency across the organization.
- Coown company strategy with the Clevel team, with a focus on operational scalability, service delivery, client retention, and margin optimization.
- Define and evolve the longterm delivery vision; serve as the owner of the delivery offering.
- Oversee the entire project and program portfolio, ensuring all engagements meet standards for time, budget, quality, and scope.
- Lead Clevel conversations with clients around delivery models, risk, innovation, and organizational partnerships.
- Partner with Sales in negotiating critical MSAs; serve as the highest escalation point.
-
- Reboot the delivery leadership model to increase accountability, autonomy, and focus on results.
- Lead the turnaround of fixedprice project delivery through robust risk management and pricing discipline.
- Build stronger bridges between sales and delivery to ensure marginpositive proposals.
- Embed a performance and ownership culture in delivery, from DLs to engineers.
- Overhaul engineering culture by setting clear expectations, role clarity, and excellence standards.
- Launch a system for early detection and escalation of delivery issues before they escalate.
- Colead account expansion plans with client partners and growth teams.
- Design and enforce delivery KPIs that reflect margin, quality, and client value.
- Elevate top performers and build a succession pipeline for key leadership roles.
- Be a strategic partner to the CEO in shaping the operational backbone of the business.
-
- Access to the WorkSmile platform offering benefits adapted to your preferences:
- Multisport card.
- Private health insurance package.
- Life insurance.
- Hundreds of other options to choose from 15 categories (shopping, leisure, travel, food, etc.).
-
- Support for your growth – a headmanager’s budget available to every employee.
- Discounts on Apple products.
- Onetime PLN 1000 homeoffice bonus for B2B contractors, and PLN 175 monthly lump sum (ryczałt) for remote employees.
- Various internal initiatives: webinars, knowledgesharing sessions, internal conferences.
-
- First, youll meet with our Talent Acquisition Team.
- Next, youll have two rounds of interviews: with our Delivery expert and our HR Business Partner.
- The final step is an interview with our Core Team.
-
Dont hesitate and apply right away!
At Netguru, were committed to creating an inclusive environment for everyone. If you require any disabilityrelated accommodations during the recruitment process, please let us know. Were here to help!
Heres what you can expect from the recruitment process:
Benefits
Responsibilities
Responsibilities
NicetoHaves:
Core Competencies:
Requirements
MustHaves:
Required profile
Experience
Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory. Other Skills
- Quality Assurance
- Leadership
- Assertiveness
- Forecasting
- Business Acumen
- Budgeting
- Coaching
- Consulting
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