Senior Helpdesk Engineer (MSP + WFH + Benefits)

• Provide technical support to clients via phone, email, and remote access—handling everything from basic troubleshooting to advanced escalations.
• Diagnose and resolve hardware, software, and network issues for multiple clients.
• Perform O365 and Windows administration, user account management, and access provisioning.
• Support and troubleshoot VOIP systems (e.g., 3CX).
• Manage and maintain RMM and PSA tools (e.g., Datto, Halo).
• Mentor junior engineers and provide guidance to improve team troubleshooting skills.

• Projects & Innovation

  • Lead or assist with IT projects, e.g cloud migrations, system upgrades, deployments, and process automation etc.
  • Identify and implement solutions to reduce recurring issues and improve efficiency.
  • Develop and maintain PowerShell scripts to automate routine tasks and streamline operations.
  • Collaborate with vendors and clients to plan, test, and deliver new IT solutions.

  • Documentation & Communication

    • Log issues and resolutions accurately for future reference.
    • Communicate effectively with clients and vendors to ensure smooth resolutions and project delivery.

    • Requirements

      • Previous experience working in an MSP environment is a plus.
      • Excellent communication skills – able to have comfortable, friendly conversations in English without being overly formal or technical.
      • Strong attention to detail and followthrough – “never let it go until it’s solved.”
      • Demonstrable experience working with Windows systems (clientserver) and O365 administration.
      • Proficiency in advanced troubleshooting methodologies.
      • Scripting skills, particularly in PowerShell, to automate tasks and improve efficiency.
      • Experience with VOIP systems and a solid understanding of network infrastructure.
      • Familiarity with RMM and PSA platforms used in MSP environments (e.g., Datto, Halo).
      • We are heavy users of Office 365 and Azure, so you’ll need to have solid experience and know the fundamentals or demonstrate skills in something very similar..
      • Ability to handle difficult tasks, set proper expectations, and deliver solutions within a reasonable timeframe.
      • Outofthebox thinker – proactive, creative, and always looking to improve processes.
      • Willingness to go the extra mile to ensure client satisfaction.
      • Ability to “figure things out,” even when facing new or unfamiliar technologies.

      • Benefits

        Permanent Work from Home

        Competitive Salary

        HMO

        Mental health programs

        Maternity Assistance thru HMO (female employees)

        Paid Vacation Leave

        Technology Allowance

        Internet Allowance

        Weekly Payout

        Career growth and advancement