Operations Manager

About Ember

Were building the future of public transport — convenient, connected, affordable and zeroemission. Our goal is to make it easier to get from A to B with Ember than it is with your own car.

We’ve already demonstrated that its possible to use electric buses more intensively than anyone else in the world. This leads to a massive emissions reduction and is only possible because we control the fullstack and integrate it tightly together. That includes the tech platform, the charging infrastructure and the vehicles themselves. This also means we’re providing a much better passenger experience with innovative features like demandresponsive stops.

We’ve come a long way but we’re still tiny, with two routes and 24 buses. The challenge is to scale this 100x whilst staying lean, increasing efficiency and delivering an even better product experience. We’ve recently raised equity from some of Europe’s leading climate VCs and are looking for missiondriven individuals who can help take us to the next level.

The role

This role is all about keeping the show on the road. That means working with our inhouse tech system to ensure vehicles, drivers and customers all stay coordinated and running smoothly. But when things dont quite go to plan you need to be someone who stays calm and relishes the challenge of figuring out the best way to modify plans and keep everyone up to date.

We need someone who thrives in the middle of a busy environment. We operate a 247 timetable so there are always buses on the road. That means you’ll need to work a fair share of weekend shifts and take part in our oncall rota for out of hours emergency support.

Attitude is more important to us than your exact level of experience. Being able to stay organised, manage the complexity of a transport network, and give customers a great experience are critical. You might already be a qualified transport manager looking for a role in a 21st century operator or you might be new to transport and logistics.

Sometimes that will mean troubleshooting, but after every fire youll take a step back and think about how to help the team design and implement a process that could have dealt with the issue proactively.

What you will do

Were still very much a scaleup, so your role will be broad. At a minimum it will include:

• Day to day involvement in vehicle, driver and route management

• Looking after our customers across multiple channels

• Helping to manage vehicle and charger maintenance

• Assisting with the planning of future routes and expansion

• Youll be engaging with a small and committed Operations team to ensure we have 247 coverage. Part of this will mean pitching in and helping with weekend and evening cover to support the live team out on the roads, whilst also working to ensure we keep these unanticipated events to a minimum.

  Please note this is a remote role but travel is expected to our Edinburgh HQ and transport hubs. Being located close to either our Edinburgh HQ or one of our transport hubs is desirable but not a requirement.

  
  

  Start dates and timings
  Were growing very rapidly, and are looking to engage multiple new team members throughout Q4 of 2024 and Q1 of 2025.
  

  
  

  Diversity and equality

  At Ember, we support diversity across our team and customers. We work to ensure every employee feels respected and able to give their best, whether temporary, parttime or fulltime. We’re happy to offer flexible working patterns where they make sense, are compassionate when it comes to time off and offer enhanced maternity and paternity leave.

  Read more about our approach in our Equal Opportunities Policy.

  
  

  What’s on offer

  As well as a salary of up to £36,000 per annum, depending on your experience, youll be eligible for share options through an EMI scheme.
  
  

  How do I apply?

  Apply using the form, providing a CV and a cover letter explaining why youre right for this opportunity.