Payments Operations Analyst USCAN

Company Overview

TRAILD is a highgrowth SaaS company that Streamlines, Automates and Protects Accounts Payable.

Just as your bank provides always on risk protection for your credit card, TRAILD provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes.

Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more streamlined, automated and secure.

We have a rapidly growing client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help we can support more businesses digitise their existing operations with enhanced automation and security.

Hear how TRAILD customers speak about us here.

The Role: Want to be a part of our exciting growth journey?

As a Payment Operations Analyst at TRAILD, you’ll play a key role in the daily execution and support of our payment operations. Your focus will be on ensuring accurate and timely processing of transactions, supporting payment partner relationships, and handling exceptions that arise across domestic and international payment rails.

You’ll work closely with banking and payment service providers (PSPs) to meet SLAs, support onboarding and account setup, and manage operational issues such as payment failures or delays. This role is ideal for someone who is highly detailoriented, thrives in a fastpaced environment, and is comfortable diving into the operational intricacies of financial systems.

Key Responsibilities

• Payment Execution & Monitoring: Process and monitor daytoday domestic and international transactions (e.g. NPP, SWIFT, SEPA, ACH), including outgoing payments, direct debits, and internal settlements for TRAILD Pay.

• Onboarding & Account Setup Support: Assist in the onboarding process with new PSPs and banking partners, including documentation, account configuration, and testing to ensure operational readiness.

• Issue Resolution & Exception Handling: Investigate and resolve payment failures, settlement exceptions, and reconciliation issues; resubmit failed transactions as needed to ensure service continuity.

• Process Support: Assist in identifying operational inefficiencies and contribute ideas to improve automation, reduce risk, and enhance scalability working closely with team leads or stakeholders to implement changes.

• Partner Coordination: Liaise with PSPs and banks to ensure timely resolution of issues, adherence to cutoff times, and SLA performance; follow up on escalated service problems and support daytoday operations.

• Compliance & Controls: Ensure daily activities align with internal policies and regulatory requirements; contribute to audit support and reporting obligations.

• Reporting & Tracking: Maintain accurate operational records and assist in producing reports and dashboards related to transaction volumes, failure rates, SLAs, and exception trends.