Offer summary

Qualifications:

Bachelor's degree preferred with 2 years of experience in social work, patient advocacy, or health coaching., Excellent communication skills, fluent in English and Spanish preferred., Comfortable working remotely and using modern web applications., Knowledge of healthcare and insurance benefits is a plus..

Key responsibilities:

Assist members with understanding health insurance and benefits across multiple channels.

Support new customers during onboarding to select appropriate health plans.

Help members navigate their care journey, including finding providers and resolving claims issues.

Provide feedback to the product team to improve member support experiences.

Job description

Sana’s vision is to make healthcare easy.

All of us can agree healthcare is simply too hard in the US. And our members feel that pain day in and day out. We aim to create an experience that simply feels easy when you need to access our healthcare system. If you need something, you know where to go to get it with care that is a click (or as few clicks as possible!) away.

What’s beautiful about a vision oriented toward “easy” is how it imparts a singular feeling. We instinctively know as humans when something is easy versus hard, even if we can’t explain why. We fight as a company to make an easy pathway available to all our members at every stage of their healthcare journey. If you feel passionate about delivering better healthcare to small businesses through a seamless care experience and affordable benefits, join us!

We are looking for a hardworking, empathetic person to join our member advocacy team. We’re building a team of social workers, patient advocates, health coaches, nutritionists, and nurses to support our members in solving everyday problems.

What you will do: Provide accurate and easytounderstand guidance in the complex world of health insurance and employer benefits across multiple channels (phone, text, chat, and email).
Help new customers with their onboarding, making sure members understand and select appropriate health plans and other steps.
Assist members with issues around their care journey whether it’s finding a provider, helping with claims issues, or referring them to expert clinical care managers.
Give feedback to the product team about member support issues so they can design better experiences.
Generally strive to make sure members feel taken care of and love our service.

About you:
Bachelor’s degree with 2 years of related experience in social work, patient advocacy, or health coaching preferred.
Comfortable with remote work.
Excellent communicator.
Strong preference for candidates fluent in Spanish and English.
Some knowledge of healthcare andor insurance benefits preferred.
Entrepreneurial. Selfdirected. Excited to build something from scratch.
Valuesoriented. You care about making our healthcare system work better for people and business owners.
Gritty. You aren’t worried about getting your hands dirty and working hard when you need to.
Comfortable with change. We are a startup and need people who are ok doing things outside of their traditional job description.
Comfortable with modern web applications. We are building all of our software inhouse and you will be a key constituent in its development.

Benefits:
Stock options in rapidly scaling startup
Flexible vacation
Medical, dental, and vision Insurance
401(k) and HSA plans
Parental leave
Remote worker stipend
Wellness program
Opportunity for career growth
Dynamic startup environment

Sana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower costs. Founded in 2017, we are an experienced team of engineers, designers, and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!