10+ years of experience in customer lifecycle management and conversion rate optimization., Proficiency in data analysis using SQL or Python., Experience with CRM platforms like Braze and reporting tools such as Tableau., Bachelor's degree required, master's preferred..
Key responsibilities:
Lead engagement marketing to improve customer conversion and lifetime value.
Implement and optimize campaigns, including A/B testing and responsive assets.
Own customer engagement metrics and collaborate across teams to achieve goals.
Provide analytical insights and communicate findings to senior leadership.
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Varo is an entirely new kind of bank. All digital, mission driven, FDIC insured and designed for the way our customers live their lives.
We’re working toward our mission with a team that uniquely and strategically combines banking veterans with technology experts. The banking experts provide decades of industry experience, and the tech experts can build a mobile app that offers everyone access to premium banking, including quicker access to your money, high-yield savings, and automatic saving tools.
Varo has raised over $992.4m to date, from leading institutional investors and strategic partners including Warburg Pincus, The Rise Fund, Gallatin Point Capital, Harbourvest Partners, Progressive Insurance, Russell Westbrook Enterprises, and Lone Pine Capital. Varo.
Varo. A bank for all of us.
Varo is an entirely new kind of bank. All digital, missiondriven, FDIC insured and designed for the way our customers live their lives. A bank for all of us.
We are looking for people to join us in a careerdefining journey, building the growth engine that will take us to scale. If you’re an analytically oriented marketing leader looking to lead and drive impact at a growthstage business with a team that values your skillet, this opportunity is for you.
What you’ll be doing
Lead engagement marketing at Varo with the goal of driving up earlylifecycle conversion and lifetime value of a customer
Be the thought leader on how to win the customer from when they land on the website or download the app through to a primary banking relationship
Relentlessly drive conversion rate optimization across all customer touch points through disciplined and analytically rigorous testingWork hands on with team members to set up, implement and execute initiatives, including triggered campaigns, AB tests and deployment of high quality responsive assets
Own customer engagement metrics, such as funding, borrowing and direct deposit rates, working with other functions to “get the job done” whatever it takes
Bring analytical rigor and discipline to all aspects of our engagement measurement, reporting and decision making
Provide thought partnership with the right level of synthesis and communication to Csuite leadership
Mentor and guide junior team members and serve as a role model for leadership through factbased decision making and bias for action
You’ll bring the following required skills and experiences
10+ years of professional experience with track record of impact in customer lifecycle management and conversion rate optimization
Experience at growthstage preIPO techenabled consumer businesses a plus
Fintech or banking experience a plus
Proficiency in data analysis using languages such as SQL or Python
Experience using platforms such as Tableau for dashboards and reports
Experience with CRM platforms such as Braze, to be selfsufficient and guide others
We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you’re excited about the opportunity and willing to learn, we’d love to hear from you!
About Varo
Varo launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We’re a new kind of bank – alldigital, missiondriven, FDICinsured, and designed around the modern American consumer.
As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customerfirst features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system.