Offer summary

Qualifications:

At least 2 years of experience in billing, collections, or finance operations., Hands-on experience with Stripe and NetSuite is required., Strong understanding of billing systems and accounting fundamentals., Excellent communication skills and attention to detail..

Key responsibilities:

Manage the full billing lifecycle from setup to reconciliation.

Respond to billing inquiries and resolve discrepancies.

Collaborate with sales and support teams to maintain customer subscriptions.

Support month-end close, audits, and process improvements.

Job description

We’re seeking a Billing Analyst to join our growing Finance team and help us keep things running smoothly behind the scenes. In this role, you’ll manage our endtoend billing and collections processes, partner with crossfunctional teams, and contribute directly to a positive customer experience through accurate invoicing, proactive support, and smart process improvements.

This is a great opportunity for someone who’s detailoriented, techsavvy, and thrives in a dynamic, fastpaced environment.

What Youll Do
Own the full billing lifecycle—from setting up customer subscriptions to issuing invoices and reconciling payments.
Monitor the billing queue and respond to internal and external inquiries with clarity and urgency.
Collaborate with Sales, Customer Success and Support teams to maintain customer subscription plans.
Oversee collections efforts with professionalism and consistency, ensuring healthy accounts receivable and minimal bad debt.
Investigate and resolve billing discrepancies and disputes by partnering with customers and internal stakeholders.
Support the Accounting team during monthend close and audits with reconciliations, reporting, and other support related to billing and collections.
Identify and drive improvements in our billing systems and processes
Support the accurate application of sales tax across jurisdictions and ensure compliance using tools such as Avalara.

What We are Looking For
2+ years of experience in billing, collections, or finance operations, ideally in a SaaS or highgrowth startup environment.
Handson experience with Stripe and NetSuite is required.
Strong understanding of billing systems and accounting fundamentals.
Proactive and analytical mindset.
Clear and confident communication skills—you can explain billing concepts to customers and collaborate crossfunctionally with ease.
Meticulous attention to detail and strong organizational abilities.
Comfortable juggling multiple priorities and tools in a fastmoving environment.

Bonus Points For
Experience with SaaS billing models (usagebased, tiered, etc.)
Familiarity with tools like Salesforce and Avalara
Prior experience scaling billing processes in a startup environment
Note Appcues uses a marketdata driven approach to setting compensation ranges, and pins compensation ranges to data provided by thirdparty organizations. This range is for all USbased candidates and is built to be competitive nationwide by utilizing ranges for the Greater Boston area, regardless of where in the US an employee lives (or later relocates). This range represents salarybased compensation and does not include our equity package (in stock options), 401k match, or other benefits including an office setup budget, tech budget, training and education budget, and coworking space reimbursements. Actual compensation offered to a successful applicant may be based on jobrelated experience and other factors consistent with applicable law. For nonUS based candidates, Appcues adjusts salary ranges based on cost of labor in each market. If you have questions on the pay range in your country, the recruiter will be happy to discuss specifics during your introductory conversation.

About Us

Appcues mission is to help teams deliver experiences their users love. Our vision is for every software company to embrace productled growth, resulting in more engaged and happier users.

Our Benefits

100% remote We don’t have an office so all of our employees learn and collaborate in the same way using remote work practices. We work in Slack, Zoom, and a collection of modern collaboration tools. We have inclusive remote events and we get together annually for a fun offsite retreat.
Wellbeing Youll have solid health, dental, and vision plans; access to 401k, and a generous maternity and paternity leave.
Home office and tech budget Besides paying for your work computer (Mac or PC), we offer a onetime $1000 home office stipend and an additional $500 annual budget for extra workrelated technology.
Coworking space, on us Home office not cutting it? Well reimburse your monthly coworking fees.
Equity We want everyone invested in our success. We grant every employee equity in the company.
Transparency and collaboration We foster team alignment with meetings of all shapes and sizes—a twice a month allhands meeting called Allcues, a weekly newsletter and an annual learning stipend.
Flexible Time Off We believe time away to reflect and explore makes us all more productive, so employees don’t accrue vacation time – they work with their managers to schedule time off when they need it, consistent with our Flexible Time Off policy. Employees based in the USA also take off all US federal holidays. Employees residing in other countries can choose to follow their local national holidays or US federal holidays.