Customer Experience Application & Integration Engineer

Description

Our CX department is seeking for a Customer Experience Application & Integration Engineer to join the Internal Professional Services team in our Customer Experience department, focusing on creating high-quality applications to improve experience for our customers and agents.

The ideal candidate will have a strong background in web development, experience with CRM systems, and proficiency in using GTM, AWS, DataGrip, Postman, and GitHub. In this role, you’ll lead development projects from conception to deployment, ensuring the delivery of optimal customer experience solutions.

Work Environment

What do we do?

Elementor is the leading website building platform for WordPress professionals. 

Our vision is to empower web creators - developers, designers, and marketers, with the ability to create their futures one pixel at a time. We provide our users with everything they need to become successful web creators.

A new website is created every 10 seconds using Elementor! 

Since we launched in Israel in 2016, we have expanded to more than 160 countries, with more than 18M websites powered by Elementor. More than 12% of all websites around the world are built using Elementor!

How do we do it?

At Elementor, we're building the future of web creation. 

We believe in empowering both our employees and our users. 

Elementor is a place where you can truly grow professionally and personally.

Creativity, friendship, curiosity, motivation, and professionalism are the driving force behind our journey. We take great pride in Elementor's constant scaling

Responsibilities

• Lead the development of applications using React, HTML, CSS, JS, and PHP for WordPress.-Must
• Customize and integrate CRM systems to meet business requirements
• Implement assets using Google Tag Manager (GTM)
• Manage AWS services for application data storage and retrieval and database management and manipulation.
• Ensure code quality and maintainability by using version control with GitHub.
• Collaborate with cross-functional teams to design, develop, and implement technical solutions inside and outside the CX department.
• Provide technical mentorship to junior developers.
• Stay updated with the latest technologies and best practices in web development.

Requirements

Must-haves:

• At least 3 years of experience as Full-stack web development.
• 2+ years of proven experience working with web applications using React and pure JavaScript (ES6+) - Must.
• Proven experience with WordPress development and customization (PHP)
• Experience with Google Tag Manager
• Experience with AWS services.
• Knowledge of CRM system customization and integration (Kustomer)
• Proven track record of overseeing projects to successful completion.
• Excellent verbal and written communication skills in English.
• Able to work independently and as part of a team while mentoring junior developers.
• Strong time management skills and the ability to handle multiple projects. Simultaneously in agile development methodologies (sprints).

Nice to have:

• Strong understanding of RESTful APIs and server-side languages like Node.js.
• Familiarity with CI/CD pipelines, Docker, and Kubernetes 
• Basic knowledge of Python
• Familiarity with AI tools

Podcast

We recorded and filmed a podcast specifically for you.

We recommend watching or listening to better understand the story behind the team, the essence of the role, and how to optimally prepare for the next step in your recruitment process.

https://elemn.to/CX-podcast