IT Support Technician

🚀 IT Support Technician – Windows 11 Rollout (Contract, Remote)

Join Launchpad’s IT team and play a key role in our Windows 11 rollout project. Were looking for a handson technician who thrives in fastpaced environments and enjoys helping users get up and running quickly and smoothly. If you love problemsolving, tech configuration, and direct user support, this role is for you.

🗓 Start date: July 7th, 2025
📆 Contract length: 3 months (high potential for extension)
🌐 Work hours: Monday to Friday, 8–5 PST (fully remote)

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🛠️ What You’ll Be Doing

• Image and configure Windows 11 devices for seamless deployment

• Assist users with profile setup and reinstalling critical applications

• Perform inplace upgrades from Windows 10 to Windows 11

• Provide Level 1 and 2 support for installation and configuration issues

• Log, track, and communicate recurring issues to the IT team for resolution

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  ✅ What You Need to Succeed

  Musthaves

  • 2–4 years in IT Support, Help Desk, or Desktop Support roles

  • Solid knowledge of Windows 1011 and PC imaging processes

  • Experience supporting end users and resolving hardwaresoftware issues

  • Advanced English (written and verbal) – daily communication with users and IT stakeholders

  • Nicetohaves

    • Familiarity with SCCM, Intune, or MDT

    • Certifications such as CompTIA A+ or Microsoft

    • Experience with OS upgrades at enterprise level

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      🧭 What to Expect from Our Hiring Process

      We aim for a quick, friendly, and insightful selection experience:

      1. Initial Interview (60 min) – with our Talent Acquisition Specialist

      3. Culture Fit Chat (30 min) – with our Team Engagement Manager

      5. Final Interview (60 min) – technical questionnaire with the Hiring Manager

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         🌟 Why Join Launchpad?

         At Launchpad, we believe people come first. We build teams that deliver real impact and value, and we make sure they enjoy the journey. Heres a taste of what you’ll get:

         • 💻 100% remote work setup (hardware provided)

         • 🌎 Collaborate with global teams and toptier clients across continents

         • 💸 Competitive compensation in USD

         • 🫶 A culture that values trust, autonomy, and growth

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           Make your next gig count. Help us bring Windows 11 to life—one smooth setup at a time.