Offer summary

Qualifications:

Minimum of 2 years experience managing business programs involving process, people, and technology., Proficiency in working with data sets and data analysis., Experience with project management principles and methodologies., Strong command of English language, both oral and written (B2 level or above)..

Key responsibilities:

Support planning, execution, and preparedness of new product releases for Go to Market teams.

Maintain and document processes related to Product Readiness and feedback loops.

Collaborate with supporting teams to align business strategies and operations.

Support leadership with business metrics, project visibility, and communication.

Job description

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.

As a Product Readiness Coordinator you will support Go to Market (GTM) in planning, execution, and preparedness of new product releases. The GTM teams include Sales, Customer Success, Customer Support, Customer Outcomes Journey, and Professional Services. The ideal candidate has experience maintaining business programs, is detail oriented, and data fluent.

You will report to our Director, Readiness.

You Will:

Maintain existing processes and business programs related to Product Readiness and product feedback loops
Execute the documentation of processes and support iteration as processes evolve and business needs change
Maintain change implementation cadences for processes, supports the business change requests, and works at scale
Support business management processes including meeting minutes and content, along with leadership communications and recaps
Maintain visibility of key business metrics for line of business leadership
Collaborate with supporting teams for the line of business processes
Maintain visibility for leadership into the lines of business portfolio of projects, roadmap, and programs
Collaborate with the Product Readiness team to support the lines of business’ strategy and day to day operations

You Have:

2+ years of experience maintaining a program that includes changes to process, people and technology
2+ years of experience working with data sets
Experience working with the Smartsheet platform is preferred
Familiarity with project management principles and methodologies
Motivated by an entrepreneurial mindset and comfortable with ambiguity
Strong Command of English language both oral and written (B2 and above)
Bachelor’s degree preferred

Perks & Benefits:

Fully paid Health & Life insurance for full-time employees and family members
Monthly stipend to support your work and productivity
Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
12 days paid Vacation + Flexible Time Away Program
20 weeks fully paid Maternity Leave
12 weeks fully paid Paternity/Adoption Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks including a counseling membership and your own personal Smartsheet account
Teleworking options from any registered location in Costa Rica (role specific)

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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