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Technical Customer Service Associate

extra holidays - extra parental leave - work from anywhere - fully flexible

Work set-up:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Ohio (USA)

Offer summary

Qualifications:

At least 1 year of experience in technical customer support or related field., Effective communication and organizational skills., Proficiency in standard computer applications like Word, Excel, PowerPoint., Ability to understand client needs quickly and articulate solutions..

Key responsibilities:

Advise end users on best practices for Veeva applications.
Identify and resolve client issues related to Veeva's software.
Build and maintain professional relationships with users.
Maintain accurate records of all customer interactions.

Veeva Systems Computer Software / SaaS SME http://www.veeva.com

5001 - 10000 Employees

See all jobs

Job description

Veeva Systems is a missiondriven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastestgrowing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Were not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.

The Role

This Role is ideal if you are looking to build a career with a company that has a track record of success and excellent corporate culture grounded in our values Do the Right Thing, Employee Success, Customer Success and Speed. If you are driven to provide an excellent customer experience and work with software this job is for you!

What Youll Do
Advise end users on best practices when using Veeva’s applications
Identify and resolve client issues associated with Veeva’s applications
Build strong and professional relationships with all users of Veeva’s applications
Provide recommendationsfeedback on client service improvements and product development
Maintain the highest standards of customer service, quality and professionalism with customers and coworkers
Maintain accurate records of all emailtelephonechat correspondence related to the role

Requirements
1+ year relevant experience in a technical customer support role or related technical field
Effective communication, organizational and time management skills
Professional telephone manner
Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
Excellent verbal and written communication skills
Ability to quickly understand client requirements and needs and articulate potential solutions
Must live within 2 hours from Columbus, OH, USA

Nice to Have
Bilingual in Spanish

Perks & Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation
Base pay: $35,000 $65,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus andor stock bonus.

#LIRemote#LIAssociate

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com .