Consumer Loan Processor III

Work Location:

Manchester, New Hampshire, United States of America

Hours:

40

Pay Details:

$23.25 $34.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience, jobrelated knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Consumer Loan Processor III is primarily responsible for providing support to the lending areas by reviewing the accuracy of complex consumer loans from conditional approval to closing. This job is a Loan Originator and performs at least one of the following functions, or advertises or communicates that they can or will perform any of these functions, with an expectation of compensation or monetary gain: takes an application, arranges a consumer credit transaction, assists a consumer in applying or obtaining consumer credit, offer or negotiates consumer credit, otherwise obtains or makes an extension of consumer credit for another person.

Depth & Scope:

• Contacts customers directly to obtain conditions placed by lender or underwriter
• Prepares required loan documentation for approved loan applications such as disclosures
• Provides support to customers, branches, and lending staff as needed
• Contacts customers to collect and review additional information as necessary
• Answers phones in queue as well as personal line to assist customers
• May test new systems and documentation software
• May assist in training of Loan Processer I and II
• Processes all specialty products
• Reviews and verifies all required support materials, such as, titles, and floods to ensure the files are ready for closing
• Advises customers regarding changes in rate and term.

• Education & Experience:

  • HS Diploma or GED required
  • 23 years loan documentation experience
  • Knowledge of Bank loan products and policies
  • Knowledge of lending software
  • Detailoriented with ability to multitask
  • Ability to handle heavy workload and meet stringent deadlines
  • Excellent oral and written communication skills, with ability to interact effectively with all customers, both internal and external
  • Solid knowledge and understanding of states’ regulations
  • PC skills
  • Ability to work a flexible schedule (rotation of nights andor weekends)
  • Strong retail customer service background preferred
  • Bilingual skills (Spanish, French) preferred

  • Customer Accountabilities:

    • Maintains regular communication with the customer by phone or email depending on customer preference.

    • EmployeeTeam Accountabilities:

      • Completes all annual required training on a timely basis
      • Accurately document conversations with customers in the loan file
      • Establishes and follow up on due dates for documentation

      • OCC Language:

        • This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.
        • Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36.
        • Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.
        • Satisfactory results on a criminal background check and a credit report check, and statementscertification from job applicant regarding administrative, civil, andor criminal findings by any government agencyauthority, are required by federal law for this position.

        • Physical Requirements:

          • Never: 0%; Occasional: 133%; Frequent: 3466%; Continuous: 67100%
          • Domestic Travel – Occasional
          • International Travel – Never
          • Performing sedentary work – Continuous
          • Performing multiple tasks – Continuous
          • Operating standard office equipment Continuous
          • Responding quickly to sounds – Occasional
          • Sitting – Continuous
          • Standing – Occasional
          • Walking – Occasional
          • Moving safely in confined spaces – Occasional
          • LiftingCarrying (under 25 lbs.) – Occasional
          • LiftingCarrying (over 25 lbs.) – Never
          • Squatting – Occasional
          • Bending – Occasional
          • Kneeling – Never
          • Crawling – Never
          • Climbing – Never
          • Reaching overhead – Never
          • Reaching forward – Occasional
          • Pushing – Never
          • Pulling – Never
          • Twisting – Never
          • Concentrating for long periods of time – Continuous
          • Applying common sense to deal with problems involving standardized situations – Continuous
          • Reading, writing and comprehending instructions – Continuous
          • Adding, subtracting, multiplying and dividing – Continuous

          • The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

            Who We Are:
            TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branchesstores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

            TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

            Our Total Rewards Package

            
            Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental wellbeing goals. Total Rewards at TD includes base salary and variable compensationincentive awards (e.g., eligibility for cash andor equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and wellbeing benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

            Additional Information:
            We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
            
            Colleague Development
            If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
            
            Training & Onboarding
            We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
            
            Interview Process
            We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

            Accommodation

            TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

            If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.