Field Service Engineer, CT Midwest

extra holidays
Work set-up: 
Full Remote
Contract: 
Full time
Work from: 
Massachusetts (USA)

Offer summary

Qualifications:

Associate's degree in Electronics, Telecommunications, or Computer Networking or related field., At least 2 years of hands-on experience servicing medical equipment, preferably CT and imaging systems., Technical training in ISO, FDA, and product complaint systems, with relevant certifications., Proficiency in computer networking, mechanical devices, tools, and test equipment..

Key responsibilities:

  • Troubleshoot and resolve complex technical issues on CT equipment at medical sites.
  • Perform preventive maintenance and manage repair and parts cycles to ensure customer satisfaction.
  • Travel frequently to customer sites, including overnight travel, to provide training and resolve issues.
  • Maintain accurate service reports, manage time effectively, and ensure compliance with company policies.

Samsung NeuroLogica logo
Samsung NeuroLogica SME https://www.SamsungNeuroLogica.com
51 - 200 Employees
See all jobs

Job description

Field Service Engineer, CT Midwest (mobile Computed Tomography)

Territory: Primarily Illinois, Minnesota, Wisconsin, Michigan, Indiana, Iowa, and Missouri

Must be able to be compliant with hospital credentialing requirements.
WHO WE ARE:
NeuroLogica Corp., a subsidiary of Samsung Electronics Co. Ltd., develops, manufactures, and markets innovative imaging technologies and is committed to delivering fast, easy, and accurate diagnostic solutions to healthcare providers. NeuroLogica is the global corporate headquarters and manufacturer of mobile computed tomography, and is also the US headquarters for sales, marketing, service and distribution of all Samsung digital radiography and ultrasound systems. Our advanced medical technologies are used worldwide in leading healthcare institutions, helping providers enhance patient care, improve patient satisfaction, and increase workflow efficiency. Samsung is committed to being a leader in the field of healthcare imaging.
Samsung is a growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. In 2015, NeuroLogica became the US headquarters for all of Samsung Health and Medical Equipment. The full range of Samsung imaging solutions includes Ultrasound, Digital Radiography, and mobile Computed Tomography (mCT). Samsung aims to become a global leader in the medical imaging space and is investing heavily in developing innovative, advanced imaging technologies that will improve the quality of peoples lives.
Samsung keeps a constant eye on the alwaysevolving, everchanging imaging industry. By continually enhancing current product lines and seeking to develop new technologies, Samsung is at the forefront of the imaging frontier.

ROLE DESCRIPTION:
Support our Service network and help build a world class Customer Satisfaction Department. This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests and service calls.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned
  • Onsite troubleshooting and resolving complex technical problems on CT equipment in a medical environment
  • 75% Travel25% Home Office. Frequent travel to Canada is required.
  • Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repairparts cycle times
  • Ensure escalation situations are managed and corrected quickly and professionally
  • Have a very high level of product knowledge
  • Define PM kits and all service tools
  • Build a service data base of information to align with our corrective action systems
  • Provide information such as fault trees and training materials
  • Run tests and simulations at our facility to assist with problem solving
  • Travel to the field to train and or resolve customer issues
  • Attend and complete all required training and certification exams
  • Learn to be proficient in service and repair of all systems (current, new, and updates)
  • Be able to work independently and take ownership of customer base
  • Be completely selfsufficient in the field
  • Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations
  • Become and remain compliant with REPtrax and VendorMate
  • Follow all company policies regarding travel, expenses, meetings, and meals
  • Maintain basic system operational and service understanding in order to answer customer questions and resolve issues independently
  • Maintain service calendar accessible by CS Managerstaff
  • Close reports to CSD on Great Plains, PM Reports, Service Reports

  • EDUCATION & EXPERIENCE
  • Associates Degrees in Electronics, Telecommunications, or Computer Networking or other related discipline or equivalent experience preferred
  • Technical training and at least 2 years hands on experience servicing medical equipment. Experience with CT and Imaging a plus
  • ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health Stream
  • Experience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networking
  • Must demonstrate fluent English verbal and written communication skills and work effectively in a demanding, fast paced environment
  • Willing to travel overnight
  • Valid driving license and satisfactory driving record is mandatory and background and drug testing (pre and postemployment) is required
  • Budget, expense, and resource management experience required
  • Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management

  • COMPUTER & ANALYTICAL SKILLS
  • You must be comfortable with technology, and be able demonstrate proficiency with MS Office package, including Excel, Word, and Powerpoint; as well as Outlook, Internet Explorer, and Google Chrome

  • PHYSICAL REQUIREMENTS
  • Regularly lift and or move up to 25 pounds, frequently lift andor move up to 50 pounds and occasionally lift andor move more than 100 pounds
  • Often required to Pushpull weights of over 100 pounds when maneuvering Company equipment for repair
  • Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
  • Must be able to sit andor drive for long periods of time when travelling
  • Regularly exposed to wet or humid conditions (nonweather); fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (nonweather) and extreme heat (nonweather).
  • Interaction with xray devices; for this reason strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation
  • The noise level in the work environment is occasionally very loud.
  • Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus

  • COMPETENCIES
  • High attention to detail
  • Understanding of terminology and ability to share and communicate effectively within the group
  • Ability to organize and prioritize tasks resulting in consistent productivity
  • Ability to function within and support a team environment and build strong working relationships
  • Dependable and punctual
  • Ability to meet accuracy and productivity goals
  • Good problem solving skills, ability to evaluate situation and prioritize factors in decision making
  • Selfmotivated, utilize available resources for selfimprovement and development
  • Flexible: able to follow directives and accomplish tasks outside of normal duties
  • About NeuroLogica
    Located North of Boston in Danvers, MA, NeuroLogica Corporation, a subsidiary of Samsung Electronics, develops, manufactures and markets innovative medical imaging equipment for healthcare facilities and private practices worldwide. As a fastmoving, entrepreneurial company, NeuroLogica is a rapidly growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. We welcome you to learn more at: https:www.neurologica.com .
    We offer a comprehensive benefit package which includes;

    6 Different Blue CrossBlue Shield Medical Plans to meet your needs
    Dental coverage through Delta Dental
    Vision coverage by VSP
    Company paid Shortterm and Longterm Disability coverage
    $1 for $1 401k match up to 5% managed by Fidelity
    Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more!

    Please contact NeuroLogica if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact careers@neurologica.com for any questions or requests.

    NeuroLogica welcomes diversity and is an AAEEO Employer – MinoritiesWomenVeteransDisabled and other protected categories are always encouraged to apply. The company’s AAP can be made available for inspections upon requests.
    •

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    AnalyticsCorporate Travel ManagementMedical EquipmentOperational ReportingFault ManagementProduct KnowledgeISO 20022FDA RegulationsMedical Imaging

    Other Skills

    • Customer Service
    • Problem Solving
    • Time Management
    • Verbal Communication Skills
    • Teamwork
    • Detail Oriented
    • Reliability
    • Physical Flexibility
    • Self-Motivation
    • Problem Solving
    Are you interested?

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