Offer summary

Qualifications:

High School Diploma or GED, with proof of education., US Citizenship is required., Effective verbal and written communication skills., Ability to operate a computer and navigate multiple web-based systems..

Key responsibilities:

Provide inbound and outbound customer support via calls.

Document customer inquiries and update information in the database.

Follow protocols to deliver exceptional customer service.

Use data to improve contact center performance.

Job description

Senture provides both inbound and outbound premium customer care call support to various federal, state, and commercial accounts. We pride ourselves on our high level of customer care and care significantly about our employees.

We are seeking energetic and motivated individuals to join our growing team. If you have a passion for helping others, this could be the ideal career for you. The Call Center Reps will provide both inbound and outbound call support to our various clients. Representatives are expected to provide exceptional customer service while following protocols and guidelines. The Call Center Rep will use various web-based systems to answer customer inquiries.

This position is eligible to work from home, but candidates must be willing to drive onsite to our London, KY or McAllen, TX facilitiy for fingerprints, clearance paperwork, and equipment pickup.

High School Diploma or GED must be able to provide proof of education such as diploma or college transcripts at time of offer
This position requires US Citizenship
Prior call center or customer service experience highly desired
Effective verbal and written communication skills
Ability to multi-task
Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
Ability to sit for extended periods of time
Ability to successfully pass a background investigation and drug screen
Must successfully pass preemployment criteria testing and internet speed test

This position requires a government security clearance. Candidates must successfully complete the clearance process before starting work.

Candidates must meet the following requirements to work from home

Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
Must be able to meet the minimum internet speed requirements for specific program
Hotspots, satellite, Wi-Fi, and wireless internet service is NOT allowed for this role.
Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
Document each customers inquiry information into a database.
Verify customers information, making corrections and updates as needed.
Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
Follow-up with callers as necessary.
Use statistical contact center data to make improvements to performance.
Outbound calling for surveying to obtain client specific information.
Shift and Schedule adherence.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Required profile