Offer summary

Qualifications:

Bachelor's degree in Engineering, Technology, or related field., Relevant experience in Salesforce Field Service (SFS) architecture and components., Proficiency in web development technologies like HTML, CSS, JavaScript, and Apex., Salesforce certifications such as PD II, Sales Cloud, Service Cloud, or Marketing Cloud are a plus..

Key responsibilities:

Understand and configure Salesforce Field Service scheduling, resource management, and API integrations.

Lead discovery and scoping sessions with clients to define project scope and expectations.

Provide technical leadership during RFP and presales processes, including solution estimation.

Coordinate with technical teams to design secure, high-performance solutions aligned with client requirements.

Job description

Salesforce FSL Architect
Remote Position
12+Month Contract

We are seeking a Salesforce FSL Architect who possesses a broad knowledge across multiple development platforms and draws on their skills and experience to assess customer requirements and architecture in order to design secure, high-performance technical solutions that maximize the potential of the Salesforce platform.

Responsibilities

Understand SFS Scheduling and optimization configuration, out-of-box capabilities and configuration of scheduling policies, work rules & Service Objectives
Understand SFS resource management, contractors, timesheets, operating hours, shifts, primary and secondary territory setup. inventory management (return, request & track)
Understand API capabilities to integrate in and out of Salesforce and SFS API capabilities
Understand Salesforce Field Service (SFS) architecture, Work Order and Service Appointment life cycle, bulk scheduling, dispatch, unschedule. Preventive maintenance and configuration of Dispatcher Gantt
Lead and facilitate discovery and scoping sessions with clients. Understand client business process and potential constraints (budget, timeline, expertise, etc.) to define optimal and reasonable project scope and expectations
Incorporate past experiences, business savvy, creative and out-of-the-box thinking in designing solutions; offer multiple, potential solutions
Coordinate with Technical Architects/CTA's, integration, and data consultants, and others, as needed, for specific technical design requirements
Excellent in identifying the gaps and opportunities between as-is and to-be processes.
Provide technical leadership and insights during RFP and presales process, able to work closely with presales team.
Create and defend solution estimate and SOW
Setup of project governance model.
Understand the business problem and convert the problem into value stream through a feasible application architecture.
Excellent skills in persuasion and documentation detailing out all the aspects of architecture like security, business process mapping, integrations plan, environment plans, risks and mitigation plan, boundaries and responsibilities definition of each stakeholder.

Minimum qualifications:

B.E or B.Tech or MCA
Relevant experience in Salesforce Field Service (SFS)
Strong understanding of Salesforce FS architecture and components.
Experience with web development technologies such as HTML, CSS, JavaScript, and Apex.
Salesforce certifications are a plus.
Must have integrations experience with different tools and technologies using middleware or point to point.
Excellent understanding of design patterns, enterprise architectural patterns and enterprise integration patterns.
CI/CD exposure is a must.
Excellent skills in large data volume applications and security aspects.
ArchiMate is an additional advantage.
Preferred qualifications - Salesforce PD II, Sales Cloud, Service Cloud and Marketing Cloud Certifications etc...

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

Required profile