Risk Manager

Responsible for the management and development of the collateral analyst to ensure that they are fully trained in the proper application of established company lending guidelines as well as applicable agency and government requirements. This includes the oversight of individual analyst performance to achieve optimum productivity while maintaining for exceeding loan quality and customer service standards.

If yes, list what positions report into the role. Examples below.

List of required duties below. Distinguish on-site duties with an *. Examples below.

• Supervises daily activity of the Analysts to ensure SLA are met or exceeded for both collateral and conditions review
• Responsible to ensure the proper training of the analyst on the LOS, CU, LCA, regulatory and compliance policies, negotiating skills, 3rd party vendor services and any other area necessary to be effective in their role
• Develops or utilizes system reports to effectively monitor and manage individual analyst productivity and take appropriate action when necessary
• Participates in and/or facilitates resolutions of individual file conflicts
• Maintains and cultivates an effective working relationship with internal and external customers
• Effectively communicates all decisions and any required conditions to the broker, Account Manager, Territory Manager and or Sales Manager
• Responds to all inquiries in a timely manner as established by company SLA’s
• Carries out management responsibilities in accordance with NewRez policies and applicable state laws for team of associates including training, coaching, supervising, motivating, planning, assigning and directing work; monitoring performance and taking appropriate action when necessary
• Participates in the selection and interview process for analyst candidates
• Organizes and facilitates regular department meetings
• Participates in management meetings as needed
• Constantly evaluates the processes for improvement opportunities
• Communicates with the Operations Manager, Sales Manager and other appropriate positions when service levels are at risk
• Provides feedback to the other department Team Leads and the Operations Manager
• Develops and/or works with the training resources to develop training programs to ensure adequate growth and development of associates
• Provides quality control responses in a timely manner
• Identifies and develops a successor to this role
• Performs other duties and special projects as required
• Displays excellent verbal, written and interpersonal skills
• Serves as a role model for peers and associates by acting with integrity and in a positive manner at all times
• Acts as a role model of the company’s values, acting in an ethical and professional manner in all respects
• Embraces company culture
• Performs related duties as assigned by supervisor

*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site, may still require partial on-site work to perform the role satisfactorily.

Required education and experience. Examples below.

• Requires a minimum of ten (5) years experience with recent exposure in both government and agency originations
• Preferred a minimum of three (3) years’ Team Lead, Supervisor or Management experience

Required knowledge, skills, and ability. Examples below.

• Knowledge of loan regulatory guidelines
• Professional written, verbal and interpersonal communication skill
• Working knowledge of RESPA and Appraisal Independence Requirements (AIR)
• Demonstrated leadership qualities with the ability to provide vision and inspiration to peers and others
• Knowledge of FHA/VA regulations as well as FNMA/FHLMC and investor underwriting guidelines
• Maintain working knowledge of all NewRez loan programs to ensure loans conform with program requirements through the loan process and to able to answer questions as needed
• Working knowledge of lending compliance and regulations
• Ability to identify and resolve problems in a timely manner
• Proficient in Microsoft Office (Word, Excel, PowerPoint) programs
• Strong organizational skills
• Effective written and verbal communication skills
• Natural collaborative approach to decision-making
• Clear understanding of the implications of customer service
• Effective decision-making, customer service, sales, customer support and problem-solving skills
• Working knowledge of government and agency requirements as well as investor underwriting guidelines
• Strong attention to detail and accuracy
• Strong organizational and time management skills
• Ability to multi-task and work in a deadline driven environment
• Ability to work effectively in a team environment
• Expert level collateral skills as it relates valuation products, appraisal regulations including applicable GSE, Agency, and USPAP

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.