Customer Service – Booking Hotels | Work From Home

Work set-up: 
Full Remote
Contract: 
Full time
Work from: 
Florida (USA)

Offer summary

Qualifications:

Strong communication and customer service skills., Friendly, professional demeanor and positive attitude., Comfortable working independently and managing time effectively., Basic computer skills and reliable internet connection..

Key responsibilities:

  • Assist clients in selecting and booking hotel accommodations.
  • Provide accurate information on hotel amenities, pricing, and availability.
  • Respond promptly and professionally to client inquiries via phone, email, or online chat.
  • Maintain detailed and accurate records of client interactions and bookings.

Destination Knot logo
Destination Knot https://www.destinationknot.co
11 - 50 Employees
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Job description

Job Title: Customer Service – Booking Hotels | Work From Home
Company: Destination Knot
Job Type: Flexible Schedule | Remote Work

About Destination Knot:
Destination Knot is a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We’re committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world.

Position Overview:
Destination Knot is looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment.
Comprehensive training and ongoing support are provided to help you succeed.

Key Responsibilities:
Assist clients in selecting and booking hotel accommodations
Provide accurate information on hotel amenities, pricing, and availability
Respond promptly and professionally to client inquiries via phone, email, or online chat
Maintain detailed and accurate records of client interactions and bookings
Collaborate with team members to ensure seamless client experiences
Stay updated on hotel offerings, travel trends, and industry changes
Attend virtual training sessions and team meetings

Requirements:
Strong communication and customer service skills
Friendly, professional demeanor and positive attitude
Comfortable working independently and managing time effectively
Basic computer skills and a reliable internet connection
Interest in travel and helping clients plan memorable stays
Previous experience in customer service, hospitality, or sales is a plus but not required

What We Offer:
Flexible, remote work environment
Full training and access to industry resources and tools
Supportive team culture and mentorship
Income-earning possibilities based on performance
Exclusive travel discounts and perks through industry partners
Personal and professional development opportunities

Excited to help clients book amazing hotel stays?
Apply today and become part of the Destination Knot team!

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Booking (Trades)

Other Skills

  • Customer Service
  • Communication
  • Basic Internet Skills
  • Detail Oriented
  • Time Management
  • Sales
  • Hospitality
  • Professionalism
Are you interested?

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