Offer summary

Qualifications:

Bachelor's degree required., 3-5 years of experience in program coordination or customer management, preferably in healthcare or digital health., Proficiency in Microsoft Office, especially Excel and PowerPoint., Strong organizational, communication, and interpersonal skills..

Key responsibilities:

Support the execution of customer programs and ensure timely delivery.

Track action items, prepare agendas, and document meeting notes.

Collaborate with cross-functional teams to gather updates and resources.

Assist in preparing reports and developing scalable processes for customer initiatives.

Job description

Who We Are:

Cecelia Health is a national virtual specialty medical practice serving people with chronic conditions across the care continuum. We expand access to care and provide personalized clinical support to help patients achieve sustained engagement and durable outcomes. Powered by digital tools and uniquely dataenabled, our integrated care approach addresses the whole person with proactive, coordinated support focused on clinical, behavioral, social, and emotional needs across cardiometabolic and related conditions. Following evidencebased guidelines and clinical best practices, our solution is scalable for health plans, providers, health systems, and life sciences.

What Youll Do:

Cecelia Health seeks to hire a Customer Program Manager. This remote role is responsible for supporting the successful delivery of customerfacing initiatives and helping implement and optimize programs across our client base. The ideal candidate has experience in healthcare, digital health, or related industries and is energized by working crossfunctionally to drive impact. This is an earlycareer role with growth potential—ideal for someone who is comfortable operating in gray space and excited to help shape how Cecelia Health manages and grows customer relationships over time.

Primary Responsibilities:

Support customer program execution by partnering with subject matter experts to drive internal follow‑through on customer‑related tasks and timelines.
Track action items, prepare meeting agendas, capture detailed notes, and ensure key deliverables stay on schedule.
Collaborate with clinical operations, data & analytics, marketing, and technology teams to gather updates and resources needed for customer programs.
Maintain shared resources such as customer project plans, trackers, SOPs, and other reports.
Assist in customer reporting by consolidating information and preparing recurring program reports and presentations.
Help develop scalable playbooks, processes, and templates for future customer initiatives.
Contribute to ongoing improvement efforts across project delivery and the customer experience.