Technical Support Specialist

Description

Fullpath is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multitrillion dollar transportation industry with our advanced Customer Data Platform (CDP) . Our work happens in the fast lane as we bring AIpowered, datadriven solutions to a quickly evolving industry.

Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line.

If you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you!

This role is designed as a foundational step with opportunities to advancement to Tier 2, Team Lead, or specialized technical roles based on performance and interest. Beyond ticket resolution, you will be empowered to act as a crucial liaison between our customers and engineering, identifying trends and contributing directly to product improvements, knowledge base development, and operational initiatives. Youll gain invaluable experience with cuttingedge SaaS technologies at a highgrowth startup.

We are seeking a highly autonomous and experienced learner who thrives on tackling new challenges, proactively expanding their technical expertise, and consistently delivering a superior customercentered experience within a fastpaced environment.

This is a remote position that will work in PST and reports to the Manager of Technical Support.

What you will be responsible for

• Providing high quality customer support to Fullpath’s customers
• Demonstrating exemplary customer service skills via inboundoutbound phone, email, and internal chats
• Troubleshooting, manage, and resolve technical issues tickets and be the point of communication between our clients, partners, and other internal supporting teams utilizing Zendesk
• Collaborating with Tier 1 Lead and Tier 2 support to solve technical product issues while keeping in constant communication with the customer
• Demonstrating a “can do” attitude to solve as many issues at your resolution level
• Performing a variety of additional technical tasks on our customers’ accounts
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  Requirements

  • At least 5 years of professional work experience with at least 1 year in troubleshooting for SaaS products and 1 year providing support to customers
  • Experience working with CRMs and modern SaaS tools (G Suite, Slack, Zendesk, etc.)
  • Serviceoriented approach with strong clientfocused skills, comfortable making calls to customers
  • Team player with collaborative work style
  • Excellent time and tasks management
  • Problemsolver mindset
  • Excellent English verbal and written communication skills

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    The top candidate will also have

    • Experience working in the automotive industry
    • Experience in SEOSEM (e.g., Google Adwords, Facebook ads, Bing ads)

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      Why you should join us

      At Fullpath, we’re not just building groundbreaking AI—we’re redefining the dealership experience. As part of our team, you’ll have the opportunity to make a real impact while working alongside passionate, forwardthinking individuals who love what they do.

      • Competitive compensation & comprehensive benefits—because your wellbeing matters
      • Flexible, familyfriendly environment that supports worklife balance
      • Global team of innovators, collaborators, and gogetters who challenge and uplift one another
      • Cuttingedge AI technology that delivers real value and solves complex challenges for our customers
      • Fastpaced startup culture with endless opportunities for learning, growth, and ownership
      • A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured

      • Join us in shaping the future of automotive retail—we’re just getting started.

        Annual base starting salary: $55,000 $65,000 depending on experience and other qualifications of the successful candidate with on target variable earning potential of $54,000, annualized, based on performance.

        Benefits Options: Medical, Dental, Vision, Disability, LifeAD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match.

        In the meantime, you can get to know us a little better by checking out @lifeatfullpath on Instagram and Facebook.

        Are you the one? Send your resume and cover letter to: fullpath.TSS@applynow.io