Offer summary

Qualifications:

Associate-level public cloud certification in AWS, Azure, or Google., 2-3 years of related technical support experience., Familiarity with Linux/Unix and Windows Server environments., Experience supporting Public Cloud environments..

Key responsibilities:

Troubleshoot and resolve client problems to ensure excellent customer experience.

Monitor server health, backups, and perform daily server checks.

Assist with deploying new instances in AWS and Azure environments.

Create technical documentation and improve operational processes.

Job description

Company

Cox Communications, Inc.

Job Family Group

Engineering Product Development
Job Profile
Sr Cloud Engineering Support Specialist
Management Level
Individual Contributor
Flexible Work Option
Can work remotely but need to live in the specified city, state, or region
Travel %
No
Work Shift
Night
Compensation
Hourly base pay rate is $34.71 $52.02hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) andor an incentive program.
Job Description
At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer bestinclass benefits, a commitment to worklife balance, and an awardwinning workplace experience.
As a Cloud Support Associate (Tier 2) in our Network Operations Center (NOC), you will help ensure the operational success of RapidScales clients and internal teams by owning projects critical to our business. Responsibilities include troubleshooting incidents, monitoring server health and backups, assisting with client communication, creating formal documentation processes, and tracking internal ticket progress. Cloud Support Specialists at RapidScale spend most of their time working with new technologies, such as AWS and Azure, in a fun collaborative environment.
Responsibilities
Provide an excellent customer experience by troubleshooting, updating and resolving client problems.
Utilize our ticketing system to create, monitor, and update tickets
Troubleshoot indepth system issues and backup failures in our clients environments
Perform daily server monitoring of our clients servers
Perform change requests based on clients need
Deploy new instances within our clients AWS and Azure environments
Perform Quality Control for VM and instance builds in our clients VMware, AWS or Azure environments
Create technical documentation & drive operational process improvement
Compile server utilization reports to help clients with capacity planning
Train and develop skills in new technologies relevant to Logicworks’ business
Perform and troubleshoot routing and networking issues
Requirements
Minimum:
Associatelevel public cloud certification in AWS, Azure, or Google
23 years of related technical support experience with familiarity in LinuxUnix andor Windows Server Administration environments
Demonstrated experience supporting Public Cloud
We are a 247 company, and this position will be expected as a fulltime overnight shift. We are, however, flexible with scheduling and the needs of our employees
Preferred:
Familiarity with IaC tools and code i.e. Terraform, Puppet, CloudFormation
Familiarity with Gitlab and DevOps best practices
Kubernetes administration in any Public Cloud
Previous MSP experience
Experience in Atlassian products, primarily Jira and Confluence
Strong networking or cybersecurity foundational understanding
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacationwellness days, andor PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicantsemployees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline: 09292025