Senior Technical Customer Support Engineer Automation onsite
Offer summary
Qualifications:
Bachelor's degree in biology, clinical lab science, biomedical engineering, electrical engineering, or chemistry., At least 5 years of industry-related experience with Clinical Diagnostic Instrumentation, or 3 years with a master's degree., Experience in clinical diagnostic laboratory and automation workflows., Support experience in releasing user-friendly products and developing technical documentation..Key responsibilities:
- Lead product line technical escalations related to hardware, applications, and connectivity.
- Own service and support requirements in new product development.
- Improve system tools and documentation using continuous improvement methods.
- Deliver technical product training to partners and customers.
Job description
Beckman Coulter
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
Learn about the Danaher Business System which makes everything possible.
In this role, you will have the opportunity to:
- Lead product line Technical Escalations of system issues from hardware, applications and connectivity perspective to aid in problem diagnosis
- Owner of Service and Support Requirements in New Product Development
- Enhance current system tools and documentation and develop the expertise to deploy to effectively install, configure and support designed with best practices currently known and developed as part of the project, using Continuous Improvement and ProblemSolving Tools.
- Meet quality and regulatory requirements and establish policies and procedures such as: ISO, GMP and FDA.
- Works independent on solutions of assigned complex issues based on the analysis of multiple sources of information
- Bachelors degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry, AND 5+ years of industryrelated experience with Clinical Diagnostic Instrumentation., or masters degree with 3+ years of experience.
- Experience in Clinical Diagnostic Laboratory and automation workflows
- Has supported the release of new userservice friendly products in cooperation with local & development center functions. Has continued to enhance current system tools and documentation, e.g. to effectively use, install, maintain and support products beyond customer expectation. Is the voice of customer especially for the R&D Development Center functions.
- Leads the successful completion of small projects, processes andor projects for the departmentfunction and take on assigned project leadership roles with manageable risks.
- Develops, prepares, organizes, and deliver technical product training for personnel of our partners and customers, including developmentpreparation andor review of necessary training documentation andor sign off next level ServiceTraining Center ExpertsTrainer.
- Software and automation experience
- Travel Up to 25% domestic and international.
- Must have a valid driver’s license with an acceptable driving record.
- Ability to lift, move or carry equipment up to 50lb
Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
This job is also eligible for bonusincentive pay.
For more information, visit www.danaher.com.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.
Travel, Motor Vehicle Record & PhysicalEnvironment Requirements:
The essential requirements of the job include:
Required profile
Experience
Other Skills
- Problem Solving
- Decision Making
- Teamwork
- Communication
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