Offer summary

Qualifications:

Bachelor's degree or equivalent experience in a related field., Minimum of 2 years relevant experience, preferably in ophthalmology., Clinical experience in ophthalmology and knowledge of refractive devices is preferred., Fluent in English with excellent communication skills..

Key responsibilities:

Train surgeons and staff on Alcon's surgical devices and products.

Provide on-site and remote clinical support and technical training.

Ensure proper implementation of equipment and software upgrades at clinical sites.

Document visits and report adverse events following company protocols.

Job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Clinical Applications Specialist – Raleigh, NC market to join our Clinical Education Family team. As a Clinical Applications Specialist you will be responsible for training customers (Surgeons and Staff) on the approved utilization of Alcon products to ensure safe and appropriate use for optimal patient outcomes.

In this role, a typical day will include:

Provide technical and clinical training, education and ongoing clinical support to train surgeons and Operating Room (OR) staff on the approved use and application of Alcon’s Cataract andor Refractive Surgical Device products.
Provide onsite andor remote clinical application support to customers by providing scientific and technical information in response to inquiries regarding approved use of Alcon medical devices.
Ensure successful implementation of all equipment and software upgrades at clinical sites for all relevant devices.
Provide clear and accurate documentation of each site visit via a standardized reporting mechanism (CRM Tool) within 48 hours of completion of the visit.
Identify and report all adverse events and device deficiencies to Medical Safety per company protocol.
Refer inquiries related to unapproved uses of technologies.
Address reports of Adverse Events requiring root cause analysis and requests for feedbackinput from physicians in cooperation with Medical Safety, as appropriate.
Collaborate as appropriate with Field Service Engineers to support clinical sites on new installations, site support and trouble shooting.
Collaborate as appropriate with the Field Service team and Sales Reps to ensure clinical training is scheduled for new installations and needs for ongoing surgical support.
Provide constant feedback to R&D via approved communication plan on clinical performance of products.
Respond to unsolicited requests for information related to Alcon medical devices, per SOPs and Ethics and Compliance Guidelines.
Attend and support Medical Congresses, fellowships, conferences, exhibits, seminars, and wet labs as requested by Clinical Applications management.
Assist with convention demonstrations as deemed appropriate by management per SOPs.
Achieve clinical certifications to meet requirements and scope of responsibilities.