Solar Programs, Senior Manager Consumer Protection (Remote US)

We are currently seeking a Solar Programs, Senior Manager Consumer Protection to join our Distributed Energy Resources (DERs) Department. As a member of the DERs Department, you will assist with driving customer participation in programs that incentivize the adoption of distributed and community solar. Solar energy is critical in driving our nation’s progress toward a decarbonized grid, and you will play a material role in helping our team make this future a reality.

This position will report to the Director of the Consumer Protection team and will support our work as the Program Administrator for Illinois Shines. Illinois Shines is the statewide incentive program aimed at assisting people across Illinois to more affordably transition to solar power. To meet Illinois’ goal of having 100% of its energy come from renewable energy sources by 2050, it is imperative that consumers’ rights are protected when working with companies registered with the Program. Come help our dedicated team with this important role in the clean energy transition!

Daily responsibilities include but are not limited to:

• Investigating allegations of Program violations escalated by team
• Making recommendations for informal mediation, potential predisciplinary and disciplinary action for apparent andor confirmed Program violations based upon Program requirements
• Timely drafting letters to entities alleged or confirmed to have violated Program requirements, consistent with standard operating procedures
• Identifying trends in consumer complaints and Program violations; recommending potential proactive measures to help promote Program compliance and reduce consumer protection violations
• Supervising staff on the Consumer Protection team and assisting with their successful completion of assigned tasks and their overall career development
• Maintaining and developing client relationships, serving as a trusted partner for our current and new clients
• Organizing and leading inperson meetings, conference calls, and collaboration sessions with client as well as program participants and customers
• Managing overall direction, execution, quality control and completion of project deliverables
• Attend and contribute to monthly Consumer Protections Working Group meetings with regional consumer advocacy groups.
• Developing an effective process to communicate project progress across a large team, management, and clients
• Coordinating with Team Lead on oversight of a team of project managers and associates
• Tracking deliverables, milestones, and following up with stakeholders and team members to ensure they are on task to complete action items
• Tracking key performance metrics and goals
• Review of team’s market research and data analysis deliverables
• Participating in and leading crossdepartment meetings and discussion, prioritize and delegate followup items, track and report progress
• Effectively prioritizing and managing additional adhoc requests and responsibilities
  

• Minimum qualifications:

  • A bachelor’s degree and a minimum of 8 years of relevant work experience in consumer protection, legal, investigations, compliance andor complex project management OR a Juris Doctorate and a minimum of 5 years of relevant work experience in consumer protection, legal, investigations, compliance andor complex project management
  • A minimum of 2 years of work experience in a staff supervisory role
  • Strong written and verbal communication skills
  • Exceptional attention to detail and ability to manage demanding caseload
  • Ability to interact professionally with clients and to serve as the primary point of client contact
  • Demonstrated outstanding analytical and problemsolving skills, including risk management and mitigation
  • Demonstrated ability to conduct collaborative facilitated sessions
  • Ability to work in a teamoriented collegial and collaborative, but fastpaced and dynamic environment at a growing company
  • Extensive experience using Microsoft Office (Office365, SharePoint, OneNote)
  • A cover letter will be required explaining your interest in the role, experience with analyticalinvestigatory writing; and experience supervising employees (the use of AI is prohibited in the drafting)

  • Desired qualifications:

    • Experience with consumer protection andor compliance
    • Knowledge of solar policies, terminology, and programs
    • Experience with Salesforce

    • Compensation to commensurate with experience with the pay band of $105,000 $137,000Annually

      Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pretax contribution plans and an Employee Stock Ownership Plan (ESOP).

      AI Use

      At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on one’s own skills, knowledge, and experience. To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and equitable space where skills, knowledge and experience skills can truly shine.

      Equal Opportunity Employer

      Energy Solutions is an affirmative actionequal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.

      Inclusion, Diversity, Equity, Accessibility

      We live out our mission day in and day out by helping our clients and communities generate clean energy solutions the world needs. Our success is dependent on developing a team of creative thinkers, innovators, and a workforce that reflects the diversity of our world. To that end, we’re committed to hiring, promoting, and retaining a diversity of talent, and infusing inclusion, diversity, equity, and accessibility (IDEA) throughout our business. We encourage people from all backgrounds and all walks of life to apply. Come grow with us at Energy Solutions!

      Office Locations and a Remote Workforce

      Energy Solutions operates as a predominantly remote workforce with offices in six different locations. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though inoffice attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Alaska, Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, and Wyoming.

      Background Check Information

      Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer.

      Reasonable Accommodations

      Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, andor completing any preemployment testing, or otherwise participating in the employee selection process, please email accommodation@energysolution.com.

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