Platform Support Analyst

The Job in a Nutshell

As a Platform Support Analyst, youll be on the front lines, ensuring our gaming platforms are running smoothly 247. Youll be the first responder when issues arise, using your sharp problemsolving skills and technical knowhow to keep the games going and the players happy. Youll dive deep into our systems, monitor performance, and work closely with a talented team of developers and engineers to troubleshoot anything that pops up. If you love the thrill of realtime action and have a knack for finding solutions, this is your chance to shine!

A Sneak Peek into Your Role

• Developing a strong understanding of our games, integrations, regulations, and marketing activities to effectively analyze and address technical issues.
• Resolving IT issues across a range of technologies and applications, ensuring the smooth operation of our gaming platforms.
• Ensuring workflows, processes, tools, and applications are welldocumented and meet highquality standards.
• Receiving and responding to incident reports from clients and internal teams, providing timely and effective support.
• Taking ownership of production incidents, driving them to resolution and minimizing customer impact. Taking responsibility for issues occurring during your shift, managing them efficiently to minimize customer impact and workload.
• Working closely with business and development teams to address issues, improve processes, and ensure seamless platform operation.
• Monitoring systems, and analyzing alerts, metrics, and logs to identify and address potential issues proactively.
• Being available to work different shifts, including nights, weekends, and holidays, to ensure 247 platform support. Being prepared to work overtime or oncall as needed to maintain platform stability and performance.

• You’re good at

  • Youve got at least 2+ years of experience providing support in a similar environment.
  • Youre comfortable using tools like Grafana, Prometheus, Jira, Confluence, and OpsGenie (or similar).
  • You can analyze complex issues and come up with effective solutions.
  • You can effectively communicate with and influence IT stakeholders and business partners. You can explain technical concepts to nontechnical audiences.
  • You have excellent communication skills and thrive in collaborative environments, while also being comfortable working independently and taking initiative.
  • You can handle a fastpaced, deadlinedriven environment.

  • Nice to have:

    • Familiarity with incident management best practices. Knowledge of ITSM or ITIL frameworks.
    • Ability to write scripts or code to automate tasks (Python, Shell). Familiarity with Ansible or Terraform, experience with Kubernetes and Docker.
    • Knowledge of using Git or other version control systems, familiarity with CICD tools like Jenkins, GitLab, or Travis CI.
    • Understanding networking concepts like load balancing, TCPIP, and routing.
    • Ability to identify and implement process improvements.
    • Experience providing excellent customer service.
    • A degree in computer science, information technology, or a related field.

    • GAN operates in a highly regulated environment. This role may require a gaming license in any jurisdiction in which the company operates, and it is a requirement of this position to be able to secure and maintain a license in any and all jurisdictions. A gaming license application utilizes personal data, a criminal and credit check, and fingerprints. GAN will cover all costs and provide access to an Identity Protection program.

      Our Benefits, Your Happiness

      • Recharge with our comprehensive PTO program and companypaid holidays, ensuring you have time to rest and recharge.
      • Enjoy peace of mind with our paid parental leave, supporting you through the joys of parenthood.
      • Prioritize your wellbeing with extensive health, dental, and vision coverage.
      • Benefit from financial security through our shortterm and longterm disability insurance, as well as life insurance.
      • Plan for your future with our competitive 401(k) matching contributions.
      • Enhance your professional growth with our robust Supplemental Training Program, which includes training sessions and companywide knowledgesharing opportunities.
      • Thrive in a culture that values innovation and independence, celebrating success in a diverse and multicultural environment where you’ll collaborate with talented professionals from around the world.

      • GAN is committed to attracting and retaining the bestqualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the military and armed forces, or any other basis protected by country, federal, state, or local law. We are fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences, and values.

        Location

        Las Vegas, Nevada