Director, Technical Consulting & AI Transformation

extra holidays - extra parental leave - fully flexible
Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Expert & Leadership (>10 years)
Work from: 
United States

Offer summary

Qualifications:

10+ years in technical consulting, solution architecture, or implementation leadership in enterprise SaaS., Deep understanding of AI/ML models, APIs, data pipelines, and deployment infrastructure., Hands-on experience with AI use cases such as NLP, computer vision, or predictive analytics., Proven success leading customer-facing technical teams and translating business goals into technical solutions..

Key responsibilities:

  • Lead and scale a team of technical architects and consultants delivering AI-powered solutions.
  • Guide customers through AI transformation initiatives, including model deployment and workflow optimization.
  • Embed into strategic accounts to accelerate adoption and operationalize scalable solutions.
  • Collaborate with cross-functional teams to influence product roadmap and support AI capability rollout.

Outreach logo
Outreach Large https://www.outreach.io/
1001 - 5000 Employees
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Job description

About Outreach

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.

About the Role:

We are seeking a strategic and technically focused Director of Technical Consulting & AI Transformation to lead a highperforming team of technical architects, technical consultants, and engineers. This team partners with enterprise customers to guide complex implementations, activate advanced AI capabilities, and drive measurable business outcomes.

You’ll play a central role in our servicesled growth strategy—accelerating timetovalue and influencing product evolution through realworld customer insight. With a strong foundation in AIML deployment, you’ll lead customers through use case design, model optimization, and enterprisegrade delivery of Outreach’s platform.

Location: Remote within the US.

Your Daily Adventures Will Include:
  • Lead and scale a team of technical architects and consultants delivering complex technical solutions and AIpowered transformations.
  • Embed into strategic accounts to accelerate adoption, gather deep feedback, and operationalize scalable solutions.
  • Drive customer AI transformation initiatives by identifying use cases and leading implementation of predictive analytics, intelligent automation, and workflow optimization.
  • Guide customers through data preparation, model integration, and deployment best practices.
  • Own the strategy and execution of Outreach’s technical delivery standards to ensure highquality, scalable, and repeatable implementations.
  • Collaborate crossfunctionally with Product, Sales, Engineering, and Customer Success to influence roadmap and support AI capability rollout.
  • Support highimpact presales engagements through technical scoping, solution design, and proofofvalue efforts.
  • Define and track delivery KPIs (e.g., timetovalue, platform adoption, performance metrics) to drive operational excellence.
  • Contribute to Outreach’s AI thought leadership and represent customer needs in product development discussions.

  • Our Vision of You:
  • 10+ years in technical consulting, solution architecture, or implementation leadership, ideally in enterprise SaaS.
  • Proven success leading customerfacing teams including technical architects or similar roles at the intersection of product, services, and innovation.
  • Deep understanding of AIML models, APIs, data pipelines, and deployment infrastructure.
  • Handson implementation experience with AI use cases such as NLP, computer vision, or predictive analytics.
  • Involvement in data preparation, model finetuning, and performance optimization.
  • Strong technical acumen across SaaS platforms, enterprise integrations, cloud architecture, and GTMSalesTech ecosystems.
  • Experience translating complex business goals into technical solutions that drive measurable impact.
  • Executivelevel communication and stakeholder engagement skills.
  • Strong operational mindset with experience driving KPIs, process improvements, and scalable delivery models.
  • Passion for innovation, crossfunctional collaboration, and building highimpact customer experiences.

  • Why Join Outreach?
  • Help shape the future of GTM and AI adoption at scale powered through Professional Services.
  • Be part of a team driving real product impact through deep customer engagement.
  • Lead Outreach’s evolution of servicesled growth—where technical delivery is a strategic advantage.
  • Thrive in a remotefirst environment with a culture rooted in curiosity, inclusion, and excellence.
  • #LIKH2 #LIremote

    Why You’ll Love It Here

    • Flexible time off
    • 401k to help you save for the future
    • Generous medical, dental, and vision coverage for fulltime employees and their dependents
    • A parental leave program that includes options for a paid night nurse, and a gradual return to work
    • Infertility assisted reproductive services benefit
    • Employee referral bonuses to encourage the addition of great new people to the team
    • Snacks and beverages in the Office, along with fun events to celebrate
    • Diversity and inclusion programs that promote employee resource groups like Outreach Womens Network, Latinx community, Outreach Black Connection, AAPI community, PrideLGBTQIA+, Gender+, Disability Community, and VeteransMilitary

    Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

    Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. Were dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicantsincluding those from historically marginalized groups. We would like to invite you to apply even if you dont think you meet all of the requirements listed below. We dont want a few lines in a job description to get between us and the opportunity to meet you.
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    Required profile

    Experience

    Level of experience: Expert & Leadership (>10 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Solution ArchitectureInnovation LeadershipProcess OptimizationData PreprocessingIntelligent AutomationEnterprise IntegrationPredictive AnalyticsDeployment ProjectCloud Management PlatformsCloud ComputingNatural Language Processing (NLP)Performance ImprovementComputer Vision

    Other Skills

    • Consulting
    • Communication
    Are you interested?

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